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- Tasks: Join our café team to serve customers, prepare food, and keep everything tidy.
- Company: Tesco Cafés offer a vibrant work environment with a family feel and diverse teams.
- Benefits: Enjoy flexible hours, 28 days holiday, colleague discounts, and wellbeing services.
- Why this job: Experience a lively role with opportunities for growth and a supportive culture.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: Flexible working options available; we welcome diverse backgrounds.
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Holiday starting at 28 days (including Bank Holidays).
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the role:
As a Team Member in our café, you’re part of everything - a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you’ll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. Along with this, you’ll help keep everything, from kitchen equipment to customer tables tidy and clean.
It’s a lively role, full of everyday challenges, but that’s just one of the reasons it’s so exciting. A few other reasons include flexible working hours, opportunities for progression, and so much more.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
- Keeping kitchen equipment and utensils clean and tidy.
- Serving customers quickly, efficiently, and with care.
- Following food safety and hygiene regulations while keeping daily records.
- Practising first in, first out (FIFO) stock rotation to keep our food fresh.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Preparing, cooking, and serving food according to our café’s delicious menu.
- Making sure we maintain our standards and all food products are available.
- Knowing our café’s menu inside and out and serving food exactly as it’s intended.
- Resolving customer complaints and passing on information to the Café Manager.
- Staying up-to-date with business communications and exciting new initiatives.
You will need:
- A commitment to hospitality and excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
- Adaptable to working in the buzz of a fast-paced environment.
About us:
With 316 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.
Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Cafe Team Member employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Member
✨Tip Number 1
Familiarise yourself with the menu and offerings of the café. Being knowledgeable about what you’ll be serving can impress during any informal chats or interviews, showing your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by engaging with current café staff or customers. This will not only give you insights into the work environment but also help you build rapport, which can be beneficial if you mention these interactions during your application process.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the café values adaptable team members, highlighting your willingness to work varied shifts can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to multitask and work under pressure. Think of examples from past experiences where you successfully managed multiple responsibilities, as this is crucial for a fast-paced café environment.
We think you need these skills to ace Cafe Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food safety. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to excellent customer service. Mention specific examples of how you've provided great service in previous roles.
Showcase Your Availability: Clearly state your availability in your application. Since the role offers flexible working hours, mention any specific times you can work that align with the company's needs.
Highlight Teamwork Skills: Emphasise your ability to work well in a team environment. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in fast-paced settings.
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss specific dishes and ingredients shows your enthusiasm for the role and your commitment to providing excellent customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided great customer service in the past. Think about situations where you resolved complaints or went above and beyond for a customer, as this is crucial for a café team member.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal, as teamwork is essential in a busy café environment.
✨Be Ready for Practical Questions
Expect questions related to food safety and hygiene standards. Brush up on these regulations and be prepared to discuss how you would maintain cleanliness and safety in the kitchen.
