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- Tasks: Join our café team to serve delicious food and create a welcoming atmosphere.
- Company: Tesco UK, a friendly and inclusive workplace with a family feel.
- Benefits: Flexible hours, great discounts, wellbeing support, and 28 days holiday.
- Why this job: Make a real impact on customers' days while developing your skills.
- Qualifications: Passion for hospitality and excellent communication skills required.
- Other info: Opportunities for progression and a dynamic work environment.
Tesco UK • Airdrie North Lanarkshire • Permanent • Apply by 23-Oct-2025
Tea is brewing. Café doors are opening. The day is about to start, and so are our café team members. They\’re the talented people making every day a little better for our customers. Now, you can join them.
As a Team Member in our café, you\’re part of everything – a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you\’ll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. Along with this, you\’ll help keep everything, from kitchen equipment to customer tables tidy and clean.
It\’s a lively role, full of everyday challenges, but that\’s just one of the reasons it\’s so exciting. A few other reasons include flexible working hours, opportunities for progression and so much more.
It\’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
We will schedule your contracted hours within the availability windows. We are happy to support flexibility for our colleagues, therefore if the times you\’re available to work match closely but not exactly to the times we are advertising, we\’d still love to hear from you.
Please note that you need to be 18 or over to apply for this role.
What is in it for you
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren\’t limited to:
- Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life\’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role\’s key responsibilities and measures:
- Keeping kitchen equipment and utensils clean and tidy.
- Serving customers quickly, efficiently and with care.
- Following food safety and hygiene regulations while keeping daily records.
- Practising first in, first out (FIFO) stock rotation to keep our food fresh.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Preparing, cooking, and serving food according to our café\’s delicious menu.
- Making sure we maintain our standards and all food products are available.
- Knowing our café\’s menu inside and out and serving food exactly as it\’s intended.
- Resolving customer complaints and passing on information to the Café Manager.
- Staying up-to-date with business communications and exciting new initiatives.
- Clearing and sanitising tables so our café stays clean.
You will need
You will need
- A commitment to hospitality and excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
Personal
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
- Adaptable to working in the buzz of a fast-paced environment.
About us
With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel – truly a Place to Get On.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we\’re a place where Everyone\’s Welcome.
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process.
We are an equal opportunities employer and welcome applications from all candidates. We are committed to providing a fair and inclusive recruitment process.
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Cafe Team Member employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Member
✨Tip Number 1
Get to know the café vibe! Pop into your local Tesco café and chat with the team. This shows your interest and gives you a feel for the environment. Plus, it’s a great way to make a memorable first impression!
✨Tip Number 2
Practice your customer service skills! Whether it’s serving friends or volunteering, show us you can handle busy situations with a smile. We love candidates who can keep calm under pressure and still deliver top-notch service.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you’ve juggled multiple tasks before. We want to see that you can thrive in our fast-paced café environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, you’ll find all the info you need about the role and our fantastic benefits right there!
We think you need these skills to ace Cafe Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you went the extra mile to make someone's day better. We want to see that spark!
Highlight Relevant Experience: If you've worked in a café or similar environment before, make sure to mention it! Talk about your skills in food preparation, hygiene standards, and customer interaction. It helps us see how you'd fit right in.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Whether you're a chatty person or someone who prefers to listen, we want to know the real you!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your genuine interest in the role and helps you answer questions about food preparation and service confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s resolving complaints or making a customer’s day better, having specific stories ready will impress the interviewer.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be ready to discuss your experience in team settings. Highlight how you contribute to a positive team environment and handle challenges together.
✨Emphasise Your Adaptability
The café environment can be fast-paced and unpredictable. Share examples of how you’ve successfully adapted to changing situations or managed multiple tasks at once to show you can thrive under pressure.
