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- Tasks: Lead a dynamic café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco, a leading retailer with a friendly, inclusive café environment.
- Benefits: Enjoy flexible working, a colleague discount card, and access to wellbeing services.
- Why this job: Be part of a supportive team where you can grow and be your authentic self.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Must be 18 or over to apply; diverse applicants are encouraged.
The predicted salary is between 24000 - 33600 £ per year.
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We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
About the role
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need
You will need:
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
Personal
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
Whats in it for you?
Alongside afantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::
- Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- LifeAssurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About Us
With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel – truly a Place to Get On.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Retail
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Cafe Team Leader employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service standards. Understanding what they prioritise will help you align your approach during the interview, showcasing how your experience matches their expectations.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific instances where your leadership made a difference, as this role requires strong team management skills.
✨Tip Number 3
Brush up on your knowledge of food safety and hygiene regulations. Being able to discuss these topics confidently will demonstrate your readiness for the responsibilities of the Cafe Team Leader role.
✨Tip Number 4
Showcase your passion for customer service by preparing to discuss how you've gone above and beyond for customers in previous roles. This will resonate well with Tesco's focus on providing an excellent customer experience.
We think you need these skills to ace Cafe Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership. Emphasise your customer service skills and any previous roles where you led a team or managed operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention specific examples of how you've successfully led teams or improved service in past roles.
Highlight Relevant Skills: In your application, clearly outline your effective communication skills, ability to multitask, and knowledge of Health & Safety and Food Safety regulations. These are crucial for the Cafe Team Leader role.
Show Enthusiasm for Tesco's Values: Demonstrate your alignment with Tesco's inclusive culture and commitment to excellent service. Mention how you can contribute to creating a welcoming environment for both customers and colleagues.
How to prepare for a job interview at Tesco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your leadership abilities. Discuss your experience in coaching and developing team members, and how you've successfully led a team in a fast-paced environment.
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss menu items and suggest improvements shows your commitment and readiness to take on the role.
✨Emphasise Adaptability and Initiative
Highlight your ability to multitask and adapt to changing priorities. Provide examples of situations where you took the initiative to improve processes or resolve issues, demonstrating your proactive approach.