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For Companies At a Glance
- Tasks: Lead a dynamic café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco Café, a welcoming place with a family feel and diverse workforce.
- Benefits: Enjoy flexible working, a colleague discount scheme, and 28 days holiday.
- Why this job: Be part of an inclusive culture where you can grow and be your authentic self.
- Qualifications: Experience in hospitality and knowledge of health & safety regulations required.
- Other info: Open to applicants 18 and over; flexible working options available.
The predicted salary is between 24000 - 33600 £ per year.
The following content displays a map of the job's location - Prince Ave, Westcliff-on-Sea, Southend-on-Sea.
Closing Date: 16/02/2025
Job Category: Cafe
Business Unit: GB Tesco Family Dining
What’s in it for you:
- Alongside a fantastic work-life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the role:
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly. You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
- A background in hospitality, with Team/Shift Leader experience.
- Health & Safety and Food Safety knowledge.
- Personal ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
About us:
With 316 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Cafe Team Leader employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader
✨Tip Number 1
Familiarise yourself with Tesco's values and culture. Understanding their commitment to inclusivity and customer service will help you align your responses during interviews and show that you're a great fit for the team.
✨Tip Number 2
Highlight your experience in hospitality, especially any leadership roles. Be ready to discuss specific examples of how you've successfully managed a team or improved customer service in previous positions.
✨Tip Number 3
Prepare to demonstrate your knowledge of health and safety regulations. Being able to discuss how you’ve implemented these standards in past roles can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to adapt and multitask in a fast-paced environment. Think of scenarios where you've successfully handled multiple responsibilities and how that experience will benefit the café operations.
We think you need these skills to ace Cafe Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and any leadership roles you've held. Emphasise your customer service skills and ability to multitask, as these are key for the Cafe Team Leader position.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your proactive attitude. Mention specific examples of how you've led teams or improved service in previous roles to demonstrate your suitability for the position.
Highlight Relevant Skills: Clearly outline your knowledge of Health & Safety and Food Safety regulations. This is crucial for the role, so make sure to include any certifications or training you have in these areas.
Showcase Your Adaptability: Provide examples of how you've successfully adapted to changing priorities in past roles. This will show that you can handle the fast-paced environment of a cafe and lead your team effectively.
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss specific dishes and your recommendations shows your enthusiasm for the role and your commitment to excellent customer service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others, manage conflicts, and ensure high standards of service, as these are key aspects of the Team Leader role.
✨Showcase Your Customer Service Experience
Be ready to share stories that illustrate your dedication to providing outstanding customer service. Discuss how you’ve handled difficult situations or gone above and beyond to ensure customer satisfaction.
✨Emphasise Adaptability and Initiative
The café environment can be fast-paced and unpredictable. Share examples of how you've adapted to changing priorities in previous roles and how you've taken the initiative to improve processes or service.
