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- Tasks: Lead a dynamic café team, ensuring excellent customer service and smooth operations.
- Company: Join Tesco Café, a welcoming place with a family feel and diverse culture.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and 28 days holiday.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Embrace a supportive workplace that values diversity and personal growth.
Tesco UK • Portadown • Permanent • Working hours 20 • Apply by 09-Feb-2026
We\’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you\’ll help keep everyday operations running smoothly.
You\’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we\’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you\’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
What is in it for you
20 HOURS CONTRACT
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren\’t limited to:
- Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life\’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
You will be responsible for
Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role\’s key responsibilities and measures:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager\’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone\’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
Personal
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
About us
With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel – truly a Place to Get On.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Cafe Team Leader employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader
✨Tip Number 1
Get to know the café culture! Before your interview, pop into the café and observe how the team interacts with customers. This will give you a feel for the vibe and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or improved service in previous roles. Be ready to share these stories during your interview to showcase your experience and passion for customer service.
✨Tip Number 3
Show off your flexibility! Since Tesco values adaptable team members, be prepared to discuss how you handle changing priorities and support your colleagues. This will demonstrate that you can thrive in a dynamic café environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or how they celebrate success. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
We think you need these skills to ace Cafe Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality and customer service shine through. We want to see how excited you are about leading a team and creating a fantastic café experience for our customers.
Tailor Your Application: Make sure to tailor your application to the specific role of Café Team Leader. Highlight your relevant experience, especially in team leadership and food safety, so we can see how you fit into our café culture.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped your approach to teamwork and customer service.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team at Tesco Café!
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your passion for the role and helps you answer questions about food safety and customer service confidently.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience as a Team/Shift Leader. Share specific examples of how you've led a team, improved service, or handled challenges in a busy environment.
✨Emphasise Your Customer Service Passion
During the interview, highlight your commitment to providing excellent customer service. Share stories that demonstrate your ability to create a welcoming atmosphere and resolve customer issues effectively.
✨Ask About Flexibility and Inclusivity
Since Tesco values flexible working and inclusivity, don’t hesitate to ask questions about these topics. This shows you’re genuinely interested in the company culture and how they support their employees.
