Cafe Team Leader

Tesco Colchester, England, United Kingdom

Overview

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

We’ll support you with benefits, including flexible working options, development and training tailored to you, and opportunities to progress. You’ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

Your responsibilities

• Maintain operational and safety standards to ensure smooth café running.
• Ensure all food safety and hygiene regulations are met and followed.
• Lead by example by delivering an excellent customer experience.
• Open and close the café and oversee full operations in the Manager’s absence.
• Recognise and celebrate team members for providing excellent service.
• Know our menu inside out and help the team learn it.
• Boost sales by ensuring staff are in the right place at the right time.
• Deliver Health & Safety and Food Safety training for team members.
• Support the Café Manager with coaching and development of colleagues.
• Identify ways to continuously improve service for customers.
• Promote an inclusive environment where colleagues feel respected, valued, and safe.

You will need

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.

Personal

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using initiative to improve ways of working.

What’s in it for you?

Alongside a fantastic work life balance, we offer benefits to make The Café a great place to work, including:

• Colleague Clubcard after 3 months service with 10% off most purchases, increasing to 15% after every payday for a four-day period
• Flexible working from day one
• Retirement savings plan
• Life Assurance
• Free wellbeing resources and access to support for mind, body, and life
• Discounts on everyday purchases, treats for the family, eating out and utilities
• Uniform provided and life events support
• Holiday starting at 28 days (including bank holidays)
• Access to colleague networks for diverse backgrounds

About Us

With 329 Cafés across the country, Tesco Cafés aim to deliver a welcoming, family-like environment where customer experience is a priority. We value inclusivity and aim to reflect our diverse customer base in our teams. We encourage flexible working discussions during the application process.

We’re proud to be a Disability Confident Leader and are committed to providing an inclusive recruitment process. For information on accessibility support we can offer, please click here.

On occasions when there are high volumes of applicants, some roles may close earlier than the advertised end date to manage applications. Feedback is available to candidates who attend an interview.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail

Industries

• Retail