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For Companies At a Glance
- Tasks: Lead a vibrant café team and ensure excellent customer service every day.
- Company: Join Tesco, a welcoming workplace with a family feel.
- Benefits: Enjoy flexible working, discounts, and 28 days holiday.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in hospitality and strong people management skills required.
- Other info: Be part of an inclusive culture that celebrates diversity.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Tesco UK • lanark • Permanent • Apply by 06-Oct-2025
We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you\’ll oversee daily operations as well as the selection, training and development of a friendly team. You\’ll make every day a little better for the team, so they can do the same for our customers.
As a Café Manager, you\’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You\’ll manage helpful, eager colleagues in a café that\’s clean, tidy and organised. And, you\’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you\’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.
At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you\’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you\’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.
Please note that you need to be 18 or over to apply for this role.
What is in it for you
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life\’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
Your responsibilities
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role\’s key responsibilities and measures:
- Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
- Holding full profit and loss accountability for the café.
- Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a café menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
You will need
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
Personal
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
About us
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel – truly a place to get on.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That\\\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We\\\’re proud to have been accredited as a Disability Confident Leader and we\\\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Cafe Manager employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Get to know the café culture at Tesco! Before your interview, pop into one of their cafés and observe how the team interacts with customers. This will give you a feel for their vibe and help you tailor your approach during the interview.
✨Tip Number 2
Show off your people skills! During the interview, share specific examples of how you've successfully managed teams in the past. Highlight your ability to inspire and develop others, as this is key for a Café Manager role.
✨Tip Number 3
Be ready to discuss your ideas! Think about ways you could improve the café's operations or customer service. Tesco loves innovation, so come prepared with suggestions that show you're proactive and passionate about making a difference.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or how they measure success in the café. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to make customers happy in your previous roles.
Highlight Your People Management Skills: Make sure to emphasise your experience in leading and developing teams. Talk about how you've inspired your colleagues and helped them grow, as this is key for the Café Manager role.
Be Organised and Clear: Keep your application neat and structured. Use bullet points where necessary to make it easy for us to read. A well-organised application reflects your planning and organisation skills, which are crucial for managing a café.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Tesco
✨Know Your Café Inside Out
Before the interview, make sure you research Tesco's café offerings and understand their commitment to customer service. Familiarise yourself with their menu and any recent changes or promotions. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your People Skills
As a Café Manager, you'll be leading a team, so be prepared to discuss your people management experience. Think of specific examples where you've successfully trained or motivated a team. Highlight your ability to adapt your leadership style to different personalities and situations.
✨Demonstrate Your Problem-Solving Abilities
Think about challenges you've faced in previous roles and how you overcame them. Be ready to share these experiences during the interview, especially those that relate to improving processes or enhancing customer satisfaction. This will illustrate your initiative and planning skills.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about team dynamics, opportunities for professional development, or how Tesco measures success in their cafés. It shows you're genuinely interested in the role and the company.
