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For Companies At a Glance
- Tasks: Lead a vibrant café team and ensure excellent customer service every day.
- Company: Join Tesco, a welcoming workplace with a family feel.
- Benefits: Enjoy flexible working, discounts, and 28 days holiday to recharge.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in hospitality and strong people management skills are essential.
- Other info: Be part of an inclusive culture that celebrates diversity and supports your growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About the role
We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.
As a Café Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.
At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
- Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
- Holding full profit and loss accountability for the café.
- Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a café menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
You will need
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
Personal
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
What’s in it for you
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::
- Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We\’re the UK\’s number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It\’s our people that make the difference every day – helping us make a difference for our customers.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
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Cafe Manager employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Get to know the café culture at Tesco! Before your interview, pop into one of our cafés and observe how the team interacts with customers. This will give you a feel for the vibe and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Practice your people management skills! Think of examples from your past where you’ve successfully led a team or resolved conflicts. Be ready to share these stories during your interview to showcase your leadership style.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss what excellent service means to you and how you’ve gone above and beyond for customers in previous roles. We love candidates who genuinely care about making every day better for others.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the café’s operations or team dynamics. This shows your interest and helps you determine if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you truly care about making every day better for both your team and our customers.
Highlight Your People Management Skills: As a Café Manager, you'll be leading a team, so make sure to showcase your people management skills in your application. Talk about your experience in training and developing team members, and how you've inspired others to hit their targets. We’re looking for someone who can adapt their leadership style to different situations!
Be Organised and Detail-Oriented: In your written application, demonstrate your planning and organisational skills. Mention any experience you have with managing routines, processes, and sales standards. We want to know that you can keep everything running smoothly and safely in our café environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Tesco Cafés and how you can be part of our fantastic team!
How to prepare for a job interview at Tesco
✨Know Your Café Stuff
Before the interview, brush up on your knowledge of café operations and customer service. Familiarise yourself with Tesco's café menu and think about how you can enhance the customer experience. This will show your passion for the role and your commitment to delivering excellent service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved team performance. This will demonstrate your people management skills and ability to adapt your leadership style to different situations.
✨Be Ready to Discuss Improvements
Think about potential areas for improvement within a café setting. Be prepared to share your ideas on how to maximise sales and enhance customer satisfaction. This shows that you're proactive and willing to contribute to the café's success right from the start.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend. This will help you feel more comfortable discussing your experiences and answering questions during the actual interview.
