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- Tasks: Lead a friendly team, oversee café operations, and ensure excellent customer service.
- Company: Join Tesco, a welcoming company with 329 cafés across the UK, committed to diversity and inclusion.
- Benefits: Enjoy flexible working options, career development opportunities, and a supportive team environment.
- Why this job: Make a positive impact daily while developing your skills in a vibrant café culture.
- Qualifications: Experience in hospitality at a supervisory level and strong people management skills required.
- Other info: Must be 18 or over to apply; we celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Tesco UK • Belfast – within a 20 mile radius • Permanent • Working hours Shift work- Hours between 7am-6pm • Apply by 09-Feb-2026
We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you\’ll oversee daily operations as well as the selection, training and development of a friendly team. You\’ll make every day a little better for the team, so they can do the same for our customers.
As a Café Manager, you\’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You\’ll manage helpful, eager colleagues in a café that\’s clean, tidy and organised. And, you\’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you\’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.
At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you\’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you\’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.
Please note that you need to be 18 or over to apply for this role.
What is in it for you
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren\’t limited to::
- Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life\’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role\’s key responsibilities and measures:
- Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
- Holding full profit and loss accountability for the café.
- Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a café menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
You will need
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
Personal
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
About us
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel – truly a place to get on.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We\’re proud to have been accredited as a Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Cafe Manager employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Familiarise yourself with the café's menu and offerings. Being knowledgeable about the products will not only help you during interviews but also demonstrate your genuine interest in the role and commitment to excellent customer service.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or improved their performance, as this aligns perfectly with the responsibilities of a Café Manager.
✨Tip Number 3
Research Tesco's values and culture, especially their commitment to inclusivity and diversity. Be ready to discuss how you can contribute to this environment and support your team in feeling valued and included.
✨Tip Number 4
Network with current or former employees of Tesco Cafés if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and people management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your commitment to excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can inspire and lead a team. Mention specific examples of how you've improved operations or sales in previous roles to show your proactive approach.
Showcase Your Leadership Skills: When detailing your experience, focus on your leadership style and how you've adapted it to different situations. Highlight instances where you've coached team members or identified talent within your team.
Demonstrate Your Understanding of the Role: In your application, refer to the key responsibilities outlined in the job description. Discuss how you would oversee daily operations, maximise sales, and ensure a clean and safe environment for both customers and colleagues.
How to prepare for a job interview at Tesco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
✨Demonstrate People Management Skills
Prepare to discuss your experience in leading and developing teams. Highlight instances where you’ve successfully trained or mentored team members, showcasing your ability to adapt your leadership style to different individuals.
✨Know the Café's Operations
Familiarise yourself with the daily operations of a café, including profit and loss accountability, sales maximisation, and maintaining cleanliness. Be ready to discuss how you would implement effective processes and routines.
✨Emphasise Your Adaptability
Be prepared to talk about how you can identify opportunities for improvement and adapt to changing situations. Share examples of how you've successfully navigated challenges in a fast-paced environment.
