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For Companies At a Glance
- Tasks: Serve customers with a smile, keep the café clean, and ensure food freshness.
- Company: Join Tesco Café, a welcoming place with a family feel.
- Benefits: Enjoy flexible working, discounts, and 28 days holiday.
- Why this job: Be part of a dynamic team and make every customer's day better.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunities for career growth in an inclusive environment.
Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That’s where you, as a member of our Front of House team, come in.
With your dedication to excellent service and your keen understanding of health and safety standards, you’ll help make every day a little better. Whether you’re dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.
And here’s the best part: while you work as the friendly face out front, we’ll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.
Please note that you need to be 18 or over to apply for this role.
What is in it for you
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for
- Serving customers quickly, efficiently and with care.
- Resolving customer complaints and relaying information to the Café Manager.
- Maintaining food freshness by following first in, first out (FIFO) stock rotation.
- Adhering to food safety and hygiene regulations while keeping daily records.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Clearing and sanitising tables so our café stays clean.
- Making sure we maintain our standards and all food products are available.
- Staying up-to-date with business communications and exciting new initiatives.
- Knowing our café’s menu inside out and making sure food is served the way it’s intended.
- Preparing hot and cold drinks for customers.
You will need
- A commitment to excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
About us
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Cafe Front Of House Team Member employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Front Of House Team Member
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the café and observe how the team interacts with customers. This will help you understand their service style and give you some great talking points during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the café, like handling complaints or serving food quickly. Role-playing these situations with a friend can boost your confidence and show you’re ready for anything.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of times you’ve juggled multiple tasks successfully. This will highlight your ability to thrive in a busy café environment and keep things running smoothly.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about the café’s menu or any exciting initiatives they have coming up. This shows your enthusiasm and that you’re genuinely interested in being part of the team.
We think you need these skills to ace Cafe Front Of House Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for providing excellent customer service shine through. Share any relevant experiences where you've gone above and beyond to help customers, as this is key for us at Tesco Café.
Highlight Your Team Spirit: We love a good team player! Make sure to mention any past experiences where you’ve worked well in a team. This could be in previous jobs, school projects, or even volunteer work. It shows us that you can contribute to our friendly café environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality come through, so don’t be afraid to let us know who you are while keeping it professional!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your enthusiasm for the role and helps you answer questions about food and drink options confidently.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved complaints or went above and beyond for a customer.
✨Show Your Team Spirit
Since this role involves working closely with others, be ready to discuss your experience in team settings. Highlight how you contribute to a positive team environment and support your colleagues.
✨Understand Health and Safety Standards
Brush up on health and safety regulations relevant to food service. Being knowledgeable about these standards will demonstrate your commitment to maintaining a safe and clean café environment.
