Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.
Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
About the role
Availability Window
Days
From time
To time
Sun
10:00:00
14:00:00
Mon
10:00:00
16:00:00
Fri
11:00:00
15:00:00
Sat
10:00:00
14:00:00
You will be responsible for
Providing friendly, natural service and getting to know your customersÂ
Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
Making customer focused decisions and completing key store routinesÂ
Understanding how your role supports great service, strong sales, waste reduction and overall store performance
You will need
A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
A positive, teamâ€-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Whats in it for you?
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on payâ€-day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an awardâ€-winning pension with matching contributions up to
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Tesco Colleague - Phone Shops - Birkenhead Bidston Moss Extra employer: Tesco
Tesco is an excellent employer, offering a supportive work culture where Customer Delivery Drivers can thrive in a flexible environment. With competitive pay starting at £14.18 per hour and opportunities for growth, employees enjoy a hands-on role that allows for independence while being backed by a dedicated team. The company values service with a smile, making it a rewarding place to work for those looking to make a positive impact in their community.
