Tesco Shift Leader - Yorkgate Centre Superstore in Belfast

Overview

Availability Window:

• Mon 14:00 - 23:00
• Wed 10:00 - 19:00
• Thu 05:30 - 13:30
• Fri 05:30 - 14:30
• Sat 13:00 - 22:00

The Shift Leader rate of pay starts from £14.76 an hour. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too.

Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.

Responsibilities:

• Work in a fast-paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.

Please note that you need to be 18 or over to apply for this role.

What is in it for you:

• There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle.
• We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want.
• It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues.
• Your voice matters, and we’ll always welcome and listen to your ideas and opinions.
• We put your wellbeing first, and support is always available if you need it.
• Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company.

Benefits:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Uniform provided and policies to support you for all of life's moments, big and small.

You will be responsible for:

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
• Making sure the store is always clean, tidy, and well-presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere, that is inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well-informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.

You will need:

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met.
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date.
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
• To be a good decision maker, who’s flexible in the way you think, and comfortable handling change.
• To be motivating, so you can inspire your team to deliver beyond expectations.
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

About us:

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Please note Tesco will only recruit individuals who have passed the school leaver's age.