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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant part of the Tesco family, dedicated to community and service.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive workplace culture.
- Why this job: Make a real impact in your community while developing valuable leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Be part of an inclusive team that values diversity and community involvement.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
At One Stop, we value our colleagues just as much as our customers - and that’s reflected in the wide range of benefits we offer.
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
You will be responsible for:
- Coordinating the team to deliver the easiest shopping trip in the community.
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritising the replenishment of products that matter to our customers.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively managing queues in store to deliver a great shopping trip for our customers.
- Coordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Always putting the customer first and considering them in everything I do.
- Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
You will need:
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader in Bath employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Shift Leader role, especially around customer service and team coordination. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even if it’s a retail job, looking smart and professional can make a great first impression. It shows you’re serious about the position and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace One Stop - Shift Leader in Bath
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our One Stop team and making a difference in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your customer focus and teamwork abilities, as these are key for the Shift Leader role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at One Stop entails. Familiarise yourself with the responsibilities listed in the job description, like coordinating the team and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since customer service is at the heart of One Stop, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you improved service or resolved issues, as this will demonstrate your commitment to putting customers first.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll need to coordinate and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any experience you have in coaching or mentoring others, as this aligns perfectly with the expectations of the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult customer situations or managing team conflicts. Practice your responses by thinking through how you would approach these challenges, focusing on problem-solving and adaptability, which are key traits for this position.
