At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Earn £13.70 per hour, flexible hours, 20+ days holiday, and exclusive discounts.
- Other info: Flexible working options and career growth opportunities available.
- Why this job: Be part of a fun team, learn new skills, and make customers smile every day.
- Qualifications: Passion for customer service and ability to build rapport quickly.
The predicted salary is between 13.7 - 13.7 £ per hour.
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts.
About the role
Availability Window:
- Mon 10:00:00 - 19:00:00
- Fri 09:00:00 - 18:00:00
- Sat 09:00:00 - 18:00:00
You will be responsible for:
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
You will need:
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
What’s in it for you?
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
- Flexible working available from day one.
- 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family.
- Free wellbeing services to support your mind, body and life.
- Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%.
- A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes.
- Uniform provided, plus policies to support you through life’s key moments.
About Us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome. We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Aberdare Superstore employer: Tesco
Tesco is an excellent employer, offering a supportive work culture where Customer Delivery Drivers can thrive in a flexible environment. With competitive pay starting at £14.18 per hour and opportunities for growth, employees enjoy a hands-on role that allows for independence while being backed by a dedicated team. The company values service with a smile, making it a rewarding place to work for those looking to make a positive impact in their community.
