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For Companies At a Glance
- Tasks: Drive and manage exciting projects from ideation to launch in a dynamic team.
- Company: Join Tesco, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible working patterns, competitive salary, and a supportive environment.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Experience in project management and excellent communication skills required.
- Other info: Be part of a diverse team that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
About The Team & Role
The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers.
Role purpose: To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained. The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.
Programme strategy: Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.
Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.
Program Communications: Be able to create a persuasive storyline/case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
Program training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.
People-focused: Be the ‘go to’ person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.
Essential Characteristics/Skills/Qualifications:
- Self-starter with the ability to work autonomously
- Experience of defining and delivering Programs/Projects within a large organisation
- Experience of shaping programs with ambiguous scope and uncertain delivery approach
- Personal, relatable character, able to build relationships with a diverse set of stakeholders
- Excellent communication skills (verbal, written and listening)
- Good MS Office skills
Desirable Characteristics/Skills/Qualifications:
- Ability to work with pace and ambiguity
- Skills and passion for people and coaching
- Background in the retail sector
- Project/Programme qualification e.g. APM/MSP
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.
Technical Programme Manager - Customer Fulfilment in Welwyn Garden City employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Programme Manager - Customer Fulfilment in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through your connections. Ask them about their experiences and any tips they might have for getting noticed in the application process.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Make sure you can articulate how your skills align with their mission of serving customers and communities better every day.
✨Tip Number 3
Showcase your project management skills during interviews. Be ready to discuss specific examples of how you've driven projects from ideation to launch, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Technical Programme Manager - Customer Fulfilment in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Technical Programme Management. We want to see how your skills align with our mission of delivering transformation and value-led change.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to express ideas clearly. We love seeing examples of how you've engaged with stakeholders or led meetings in the past.
Highlight Your Project Experience: Detail your experience in managing projects from ideation to launch. We’re looking for candidates who can show they’ve successfully driven programmes in a large organisation, so don’t hold back on those achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tesco UK
✨Know Your Projects Inside Out
Before the interview, dive deep into the projects and programmes you’ll be managing. Understand their objectives, challenges, and how they align with the company's mission. This will help you speak confidently about your experience and how it relates to the role.
✨Master Stakeholder Engagement
Prepare examples of how you've successfully engaged with diverse stakeholders in the past. Be ready to discuss your strategies for building relationships and managing expectations, as this is crucial for a Technical Programme Manager.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to present a case for change or explain a complex project, so being able to convey your ideas effectively is key to making a great impression.
✨Show Your People Skills
Highlight your ability to coach and support team members. Share specific instances where you've helped others grow or overcome challenges. This will demonstrate that you're not just a manager, but a leader who values collaboration and development.
