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For Companies At a Glance
- Tasks: Lead the charge in enhancing the Clothing Customer Experience through innovative product management.
- Company: Join Tesco, a leader in retail with a commitment to sustainability and inclusivity.
- Benefits: Flexible working patterns, competitive salary, and a supportive work environment.
- Why this job: Make a real impact on how customers shop for clothing and enhance their experience.
- Qualifications: Experience in product management and a passion for customer experience in digital commerce.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Product managers at TESCO Technology are passionate about solving problems. They take accountability for complex customer problems and strategic products, and are empowered to drive the product strategy, roadmap, and outcomes. Driven by curiosity and innovation—paired with strong partnerships across Business, Engineering, User Research, Design, and Analytics—our product managers create meaningful value for customers globally.
About the Role
Clothing shopping is one of the most emotional and high‑consideration journeys in retail. As a Clothing Product Manager you will be part of the Clothing CX team where you’ll focus on the parts of the Clothing Customer Experience that create the most value for customers and the business. You will have the freedom to solve the highest‑impact problems or opportunities across the end‑to‑end journey - from how customers discover great outfits, to how they feel confident choosing size and fit, through to delivery, returns, and repeat engagement. You’ll focus on outcomes, not screens, and you’ll shape solutions wherever they drive the biggest improvement in customer experience. You will play a key role in shaping how customers browse, choose, and enjoy our clothing products across all digital touchpoints. Your mission is to create a frictionless, inspiring, confidence‑building journey that helps every customer find what they want, choose the right size, feel assured in their purchase, and enjoy a seamless post‑purchase experience.
You’ll use data, insights, experimentation, and cross‑functional collaboration to identify pain points and opportunities and deliver improvements that directly impact conversion, return rates, customer satisfaction, and loyalty. You will work as part of a cross‑functional squad and collaborate closely with Engineering, Design, Research, Analytics, Clothing Category teams, Fulfilment, and Stores. This position is based in our Farringdon, London offices 3 times a week.
- Contribute to the vision, strategy, and long‑term roadmap for the Clothing Customer Experience.
- Own key metrics across the journey including discovery engagement, conversion, size/fit success, returns reduction and customer satisfaction.
- Understand clothing customer personas and their pain points.
- Identify journey improvements through research, analytics, and experimentation.
- Drive hypothesis‑driven product discovery and A/B testing.
- Establish MVPs and partner with UX and engineering to validate concepts.
- Build and prioritise a strategic product backlog.
- Translate requirements into user stories and acceptance criteria.
- Lead sprint and release planning.
- Manage live product issues and ensure minimal journey disruption.
Must Have
- Product Management experience within online CX or digital commerce.
- Proven track record delivering against OKRs.
- Experience with experimentation and data‑driven decision making.
- Strong understanding of UX principles.
- Ability to work independently and cross‑functionally.
Nice to Have
- Experience in clothing/fashion retail.
- Familiarity with size/fit solutions and personalisation.
- Knowledge of fulfilment, returns, and stock accuracy within the clothing industry.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Product Manager - Clothing Customer Experience in Welwyn Garden City employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Clothing Customer Experience in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tesco, especially in the Clothing CX team. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Tesco's values and recent projects. Show us how your passion for customer experience aligns with our mission to serve better every day.
✨Tip Number 3
Bring your data game! Be ready to discuss how you've used data and experimentation in past roles to drive product decisions. We love candidates who can back up their ideas with solid insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Tesco family.
We think you need these skills to ace Product Manager - Clothing Customer Experience in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for solving customer problems shine through. We want to see how you can bring that enthusiasm to the Clothing Customer Experience and make a real impact!
Be Data-Driven: Highlight your experience with data and experimentation in your application. We love candidates who can back up their ideas with insights and metrics, so don’t shy away from sharing your successes!
Tailor Your Application: Just like finding the perfect outfit, your application should fit the role perfectly! Make sure to align your skills and experiences with the key responsibilities mentioned in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the Clothing CX team!
How to prepare for a job interview at Tesco UK
✨Know Your Customer Journey
Before the interview, dive deep into the clothing customer experience. Understand the emotional touchpoints and pain points customers face when shopping for clothes online. This knowledge will help you demonstrate your passion for solving complex problems and show how you can contribute to enhancing the customer journey.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data and analytics in previous roles to drive product decisions. Bring examples of A/B testing or experimentation you've conducted, and be ready to explain how these efforts improved customer satisfaction or conversion rates. This will highlight your data-driven mindset, which is crucial for the role.
✨Collaborate Like a Pro
Since this role involves working closely with cross-functional teams, think of examples where you've successfully collaborated with different departments. Whether it's UX, engineering, or analytics, share stories that showcase your ability to work independently while also being a team player. This will illustrate your fit within their collaborative culture.
✨Align with Tesco's Values
Familiarise yourself with Tesco's core purpose and values, especially their commitment to sustainability and inclusivity. During the interview, express how your personal values align with theirs and how you can contribute to creating a responsible and inclusive shopping experience for all customers. This will resonate well with the interviewers.