Lead Designer in Welwyn Garden City

We’re looking for a Lead Designer to play a critical role in the future of Clubcard – one of the UK’s most recognisable and widely used loyalty propositions. This role carries the end-to-end accountability you’d expect from a senior product‑facing designer, with a strong focus on turning customer and business intent into high‑quality, shipped experiences. You’ll work as part of a broader design and research leadership group, collaborating closely with peers across design, research, product, and engineering to ensure strong alignment between insight, experience intent, and execution quality. Beyond the immediate team, you’ll collaborate with designers, researchers, and product partners across the business wherever Clubcard surfaces and creates differentiation for customers. This includes working across multiple journeys and touch‑points to ensure experiences feel coherent, intentional, and high‑quality end‑to‑end. As a Lead Designer, you’ll set direction for experience quality and execution within a key Clubcard product area. You’ll partner closely with Product Managers and Engineers to influence priorities, scope, and outcomes, while maintaining a high bar for usability, accessibility, and craft. This is a hands‑on leadership role: you’ll be deeply involved from concept through to live, accountable for momentum, quality, and impact.

Responsibilities

• Owning end‑to‑end design outcomes for a significant Clubcard product or journey, from discovery through to delivery and iteration.
• Translating customer needs, research insight, and product strategy into clear, intuitive, and valuable experiences.
• Shaping solutions, making design trade‑offs, and driving decisions in partnership with Product and Engineering.
• Leading experience design execution, ensuring what ships meets a high bar for usability, accessibility, and quality.
• Ensuring strong alignment between insight, experience intent, and execution across discovery, design, and delivery.
• Contributing to roadmap discussions with a clear point of view on scope, sequencing, and impact.
• Using data, experimentation, and customer feedback to iterate and improve live experiences.
• Setting and maintaining standards for experience quality, interaction patterns, and consistency.
• Coaching and mentoring designers, supporting their growth in both craft and product thinking.
• Playing an active role in evolving design practice across Loyalty and the wider Design community.

Qualifications

• Strong experience as a Lead or Senior Designer working end‑to‑end on complex digital products.
• A product mindset: comfortable balancing customer value, business goals, and technical constraints.
• Proven ability to partner closely with Product Managers and Engineers to shape and deliver outcomes.
• Confidence making decisions, trade‑offs, and recommendations in ambiguous situations.
• Strong experience taking work from concept to live, and iterating based on real‑world feedback.
• High standards for experience quality, usability, and accessibility.
• Ability to think strategically while staying hands‑on in delivery.
• Clear communication and influence skills within cross‑functional teams.
• Passion for building products that deliver real value at scale.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we serve. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – Everyone is welcome at Tesco.