Change Manager – Technology Change (12-Month FTC) in Welwyn Garden City

This team is at the heart of designing and enabling transformational technology-based change across Tesco. The team is responsible for a diverse portfolio of projects and programmes that impact colleagues and suppliers across the Tesco organisation at all levels. We recognise that change management is a critical element of successful transformation to ensure we realise our benefits. As such, we are looking for a Change Manager with experience of, and passion for, delivering effective change. This is a 12-month fixed-term contract (FTC) opportunity.

Responsibilities

• Reporting to the Change Lead you will be responsible for ensuring Tesco colleagues, across head office divisions, are empowered to lead, embrace and sustain changes to ways of working.
• Change strategy: Design and deliver the end to end Change Management strategy for programmes and projects in alignment with the Change framework to drive behavioural change and embed new business ways of working on policies, processes and products (systems).
• Change assessments: Undertake Change Management assessments that inform the people side of change throughout the life of programmes and projects. Conducting change impact assessments, managing people risks and issues and audience capacity. Assessing the readiness for change of all stakeholders and impacted audiences, advising on activities to embed the change within the business.
• Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.
• Change communications: Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
• Change training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions.
• People-focused: Be the ‘go to’ person for expertise on how to deliver and manage the people side of change. Represent the end user throughout and understand their experience as a customer. Assist in the provision of transition support to a sustainable business as a usual environment.

Essential

• Experience of defining and delivering change strategies within a large organisation.
• Experience of delivering behavioural change initiatives to embed new ways of working across broad groups of stakeholders.
• Personal, relatable character, able to build relationships with a diverse set of stakeholders.
• Ability to work with pace and ambiguity.
• Excellent communication skills (verbal, written and listening).
• Good MS Office skills.

Desirable

• Experience of working with Technology stakeholders or within a Technology environment.
• Self-starter with the ability to work autonomously.
• Skills and passion for people and coaching.
• Background in the retail sector.
• Change qualification e.g. APMG Change Management or Prosci.
• Project/Programme qualification e.g. APM/MSP.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.