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For Companies At a Glance
- Tasks: Lead a team to ensure smooth store operations and excellent customer service.
- Company: Join Tesco, a leading retailer committed to serving customers and communities better every day.
- Benefits: Enjoy flexible hours, 10% discounts, and access to wellbeing services.
- Why this job: Experience a dynamic work environment with opportunities for personal growth and development.
- Qualifications: Must be 18 or over; strong communication and leadership skills are essential.
- Other info: Embrace diversity and inclusivity in a supportive workplace culture.
Availability Window
We will need you to be available during the following times each week. Your shifts will be scheduled within these windows with at least 3 weeks’ notice.
- Sunday: 15:15–23:00
- Tuesday: 05:45–14:45
- Friday: 14:30–23:00
- Saturday: 14:30–23:00
Our Shift Leader rate of pay starts from ÂŁ14.76 an hour; this increases to ÂŁ15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Key Responsibilities
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
Additional Responsibilities
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\’s safety
- Being the go-to person for colleagues in the absence of a manager for day‑to‑day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that\’s inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well‑informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- To be a great role model, by always giving thoughtful customer service that ensures every customer\’s needs are met
- To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Company Vision & Purpose
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \”Serving our customers, communities and planet a little better every day.\” Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, Equity and Inclusion
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone\’s Welcome.
We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Accessibility and Support
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note
Tesco will only recruit individuals who have passed the school leaver\’s age. To find out the school leavers age for your country please click here.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com
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Tesco Shift Leader - Days - Wigan Poolstock Ln Express employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Wigan Poolstock Ln Express
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers, communities, and the planet will help you align your responses during interviews and demonstrate that you're a good fit for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and support colleagues will resonate well with Tesco's emphasis on teamwork and collaboration.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since Tesco values adaptability, expressing your willingness to work varied hours can set you apart from other candidates and show that you're committed to meeting the store's needs.
✨Tip Number 4
Research common challenges faced in retail management and think about how you would address them. Being prepared to discuss potential solutions will demonstrate your proactive approach and problem-solving skills, which are crucial for a Shift Leader.
We think you need these skills to ace Tesco Shift Leader - Days - Wigan Poolstock Ln Express
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Shift Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Since customer service is at the heart of Tesco's operations, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate how you've gone above and beyond for customers.
Showcase Leadership Qualities: As a Shift Leader, you'll need to guide and support your team. Include examples of times when you've successfully led a team or taken initiative in a previous role. This will show that you're capable of taking ownership and motivating others.
Express Flexibility and Availability: Tesco values flexibility in scheduling. Clearly state your availability in your application, especially if it closely matches the required hours. This shows that you're willing to adapt and meet the company's needs.
How to prepare for a job interview at Tesco UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with the key tasks such as coordinating the team, ensuring customer satisfaction, and maintaining store operations. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to communicate effectively and support your colleagues, as this is crucial for the role.
✨Emphasise Customer Service
Tesco places a strong emphasis on customer satisfaction. Be ready to discuss how you would ensure customers leave the store happy. Share any relevant experiences where you provided excellent service or resolved customer complaints, showcasing your commitment to putting customers first.
✨Be Ready for Scenario Questions
During the interview, you may be asked scenario-based questions to assess how you would handle specific situations in the store. Practice responding to questions about managing staff, dealing with difficult customers, or improving store performance. This will help you think on your feet and demonstrate your problem-solving skills.