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For Companies At a Glance
- Tasks: Lead a team to ensure a smooth shopping experience and support colleagues daily.
- Company: Join Tesco, a leading retailer committed to serving customers and communities better every day.
- Benefits: Enjoy flexible hours, 10% discounts, 20+ days holiday, and access to wellbeing services.
- Why this job: Be part of a diverse team, develop your skills, and make a positive impact in the community.
- Qualifications: Must be 18 or over; strong communication and leadership skills are essential.
- Other info: Flexible working options available; we celebrate individuality and inclusivity.
About the role
Availability Window Days From time To time
- Sun 10:00:00 18:00:00
- Mon 06:00:00 15:00:00
- Tue 06:00:00 15:00:00
- Fri 14:00:00 23:00:00
- Sat 14:00:00 23:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you'll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.
- There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
- We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
- It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco
- Your voice matters, and we'll always welcome and listen to your ideas and opinions
- We put your wellbeing first, and support is always available if you need it
- Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company
Our benefits include:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
You will need:
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Shift Leader - Days - Leicester Forest East Express employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Leicester Forest East Express
✨Tip Number 1
Familiarise yourself with Tesco's core values and customer service philosophy. Understanding their commitment to serving customers, communities, and the planet will help you align your responses during interviews and demonstrate that you're a good fit for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and support colleagues will resonate well with Tesco's emphasis on teamwork and inclusivity.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since Tesco values adaptability, expressing your willingness to work varied hours can set you apart from other candidates and show that you're committed to meeting the store's needs.
✨Tip Number 4
Research common challenges faced in retail management and think about how you would address them. Being prepared to discuss potential solutions during your interview will demonstrate your proactive approach and problem-solving skills, which are crucial for a Shift Leader.
We think you need these skills to ace Tesco Shift Leader - Days - Leicester Forest East Express
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Shift Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Since customer service is at the heart of Tesco's operations, emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate how you've successfully met customer needs in the past.
Show Leadership Qualities: As a Shift Leader, you'll need to guide and support your team. Include examples of times when you've taken the lead or motivated others, showcasing your ability to create a positive team atmosphere.
Be Flexible with Availability: Mention your availability clearly in your application. If your schedule closely matches the required hours but isn't exact, express your willingness to discuss flexible working options during the interview.
How to prepare for a job interview at Tesco UK
✨Understand the Role
Before your interview, make sure you have a solid understanding of what a Shift Leader does at Tesco. Familiarise yourself with the responsibilities mentioned in the job description, such as coordinating the team and ensuring customer satisfaction.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your decision-making skills.
✨Emphasise Customer Service
Tesco places a strong emphasis on customer service. Be ready to discuss how you would ensure customers leave satisfied and how you can improve service in-store. Share any relevant experiences that showcase your commitment to excellent customer care.
✨Be Flexible and Open-Minded
Since Tesco values flexibility, be prepared to discuss your availability and willingness to adapt to changing circumstances. Highlight any previous experiences where you've successfully adjusted to new challenges or worked outside your comfort zone.
