Tesco Shift Leader - Days - Chell Street Hanley Express

Overview

Availability Window: Mon 05:30–14:30; Tue 05:30–14:30; Thu 14:00–23:00; Sat 14:00–23:00. Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.

The table shows the periods of time in the week we’d like you to be available to work—the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Read more in the policy notes.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Other role notes

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

To be a great role model

• Be a great role model by consistently delivering thoughtful customer service that meets customer needs
• Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
• Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed
• Be comfortable taking the lead, and overseeing the store in the absence of your Manager
• Be a good decision maker, flexible in thinking, and able to handle change to serve customers and colleagues
• Be motivating, to inspire your team to deliver beyond expectations
• Be curious, always looking for ideas to serve our customers, communities, and planet better

Qualifications & Requirements

• You must be 18 or over to apply for this role.

About Tesco and Inclusion

Our vision at Tesco is to become every customer\’s favourite way to shop. Our core purpose is \”Serving our customers, communities and planet a little better every day.\”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are a place where Everyone’s Welcome.

We welcome flexible working discussions and support for life changes and commitments. We are proud to be a Disability Confident Leader and offer an accessible recruitment process. For information on accessibility support, please contact us.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. The school leaver’s age varies by country; please check the country requirements before applying. Some roles may have restrictions based on working hours or job locations.

On high volumes of applicants, some roles may close earlier than the advertised end date. Feedback is offered to candidates who attend interviews. For more information, please visit www.tescoplc.com