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- Tasks: Join our team to serve customers and create a welcoming shopping experience.
- Company: Tesco is a leading retailer committed to serving customers, communities, and the planet better every day.
- Benefits: Enjoy flexible hours, competitive pay starting at £12.87, and opportunities for career progression.
- Why this job: Be part of a diverse team, learn new skills, and make a positive impact on customers' lives.
- Qualifications: No specific qualifications required; just bring your passion for service and teamwork.
- Other info: We support flexible working and are committed to diversity and inclusion in the workplace.
Availability Window:
- Sun: 10:00 - 16:00
- Fri: 10:00 - 19:00
- Sat: 09:00 - 18:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store, and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things, and be part of a diverse, inclusive team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
Key Responsibilities:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress, and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours, and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines, demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy, and being prepared for stock control routines.
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Ability to adapt to working in a fast-paced, ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, have fun, and celebrate success.
- To be at work on time, well presented, and ready to be a brand ambassador.
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities, and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.
Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader, and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date to manage all applications appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us, please visit www.tescoplc.com.
Tesco Colleague - Phone Shops - Dorchester Superstore employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Dorchester Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service ethos. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your flexibility and willingness to adapt. Since Tesco values diverse working hours, be prepared to discuss how your availability can meet their needs, even if it doesn't match perfectly.
✨Tip Number 3
Emphasise your passion for customer service. Be ready to share examples of how you've gone above and beyond for customers in previous roles, as this aligns with Tesco's focus on delivering great shopping experiences.
✨Tip Number 4
Prepare to discuss teamwork and collaboration. Highlight experiences where you've successfully worked in a team environment, as building relationships with colleagues is key to thriving at Tesco.
We think you need these skills to ace Tesco Colleague - Phone Shops - Dorchester Superstore
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Tesco is looking for in a colleague. Highlight your customer service skills and ability to work in a fast-paced environment, as these are key aspects of the role.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous roles in retail or customer service, and include specific examples of how you've delivered great service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work as part of a team. Mention your flexibility regarding working hours and your enthusiasm for contributing to Tesco's vision of serving customers better every day.
Highlight Your Availability: Clearly state your availability in your application. Since Tesco values flexibility, if your available hours closely match their requirements, make sure to mention this to show your willingness to adapt.
How to prepare for a job interview at Tesco UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive shopping experience.
✨Demonstrate Flexibility
Since Tesco values flexibility, be prepared to discuss your availability and how it aligns with their scheduling needs. If you can adapt to different shifts or roles, highlight that during your conversation.
✨Emphasise Team Spirit
Talk about your ability to work well in a team and build relationships with colleagues. Share experiences where you contributed to a positive team environment, as this is crucial for success in a store setting.
✨Prepare for Fast-Paced Scenarios
Be ready to discuss how you handle fast-paced and changing environments. Provide examples of situations where you've successfully managed multiple tasks or adapted quickly to new challenges, showcasing your ability to thrive under pressure.
