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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain a welcoming shopping environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Earn from £12.87 per hour, with flexible hours and a supportive work culture.
- Why this job: Be part of a team that values diversity and creates memorable shopping experiences.
- Qualifications: Passion for service, teamwork, and adaptability in a fast-paced setting.
- Other info: Flexible working options and a commitment to inclusivity for all.
Job Overview
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.
We will schedule your contracted hours within the availability window, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Responsibilities
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
Qualifications
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The drive and motivation to work in a sales and service environment
- Be able to adapt to working in a fast-paced ever-changing environment.
- A passion for human connection
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
- To be at work on time, well presented and ready to be a brand ambassador
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note that Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please check our website.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
Tesco is an equal opportunities employer and welcomes applications from all qualified candidates.
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Tesco Colleague - Phone Shops - Cheltenham Superstore employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Cheltenham Superstore
✨Tip Number 1
Get to know the Tesco culture! Before your interview, check out their values and mission. This way, you can show how your passion for customer service aligns with their vision of serving customers better every day.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your ability to adapt in a fast-paced environment and build relationships with customers and colleagues.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. Remember, you’re not just applying for a job; you’re showcasing yourself as a brand ambassador for Tesco.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Tesco Colleague - Phone Shops - Cheltenham Superstore
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let us see your enthusiasm for delivering great customer service. Share examples of how you've made a positive impact on customers in the past – it really helps us picture you in the role!
Be Yourself: We want to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it's your love for human connection or your team spirit, we value authenticity and want to see how you can fit into our Tesco family.
Tailor Your Application: Make sure to read the job description carefully and tailor your application to highlight the skills and experiences that match what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Tesco UK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Phone Shop colleague at Tesco. Familiarise yourself with their service culture and think about how you can contribute to delivering a great shopping experience for customers.
✨Show Your Passion for Service
During the interview, express your enthusiasm for customer service. Share examples from your past experiences where you've gone above and beyond to help customers, as this aligns perfectly with Tesco's vision of serving customers better every day.
✨Be Ready for Flexibility Questions
Since Tesco values flexibility, be prepared to discuss your availability and how it aligns with their scheduling needs. Highlight your willingness to adapt to changing shifts and your commitment to being a reliable team member.
✨Dress to Impress
As a potential brand ambassador for Tesco, your appearance matters. Dress smartly for the interview to reflect the standards expected in the role. This shows that you take the opportunity seriously and are ready to represent the brand well.
