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- Tasks: Join our team as a Phone Shop colleague, serving customers and ensuring a great shopping experience.
- Company: Tesco is a leading retailer committed to serving customers, communities, and the planet better every day.
- Benefits: Enjoy flexible hours, competitive pay starting at £12.87 per hour, and a supportive work environment.
- Why this job: Be part of a diverse team, learn new skills, and make meaningful connections while progressing your career.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: We welcome flexible working arrangements and are committed to diversity and inclusion in the workplace.
Availability Window
- Sun: 10:00–16:00
- Mon: 10:00–19:00
- Tue: 10:00–19:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.
We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Please read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The drive and motivation to work in a sales and service environment
- Be able to adapt to working in a fast paced ever-changing environment.
- A passion for human connection
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
- To be at work on time, well presented and ready to be a brand ambassador
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read here.
Please note
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please read here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit Tesco plc
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Tesco Colleague - Phone Shops - Cardiff Extra employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Cardiff Extra
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility in working hours. Since Tesco is open to discussing flexible working arrangements, be prepared to share your availability and how it can fit into their scheduling needs.
✨Tip Number 3
Demonstrate your passion for customer service. Prepare examples from your past experiences where you went above and beyond to assist customers, as this aligns with the role's focus on delivering great service.
✨Tip Number 4
Show your enthusiasm for teamwork. Tesco values a collaborative environment, so be ready to discuss how you've successfully worked in teams before and how you can contribute to a positive team spirit.
We think you need these skills to ace Tesco Colleague - Phone Shops - Cardiff Extra
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Tesco Colleague position. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for.
Highlight Customer Service Skills: Since this role focuses on delivering great service, make sure to emphasise any previous experience in customer service. Use specific examples that demonstrate your ability to connect with customers and provide a positive shopping experience.
Show Flexibility: Tesco values flexibility in scheduling. If your availability closely matches their requirements, mention this in your application. Highlight your willingness to adapt to changing environments and work various shifts.
Express Your Passion: Convey your enthusiasm for working in a team and your passion for customer service. Use your application to share why you want to be part of Tesco and how you can contribute to their vision of serving customers better every day.
How to prepare for a job interview at Tesco UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with Tesco's commitment to putting customers at the heart of everything they do.
✨Demonstrate Flexibility
Since Tesco values flexibility, be prepared to discuss your availability and how it can align with their scheduling needs. If you have specific times you can work, mention them, but also show openness to adjusting your hours if necessary.
✨Emphasise Team Spirit
Highlight your ability to work well in a team and build relationships with colleagues. Share experiences where you contributed to a positive team environment, as this is crucial for creating a supportive workplace culture at Tesco.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer service scenarios. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to adapt in a fast-paced environment.
