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- Tasks: Provide remote support for fire systems, ensuring safety and efficiency in stores and offices.
- Company: Join Tesco, a leading supermarket and tech company with a focus on community wellbeing.
- Benefits: Flexible working options, competitive salary, and a supportive environment for personal growth.
- Why this job: Make a real impact by solving problems and enhancing safety for colleagues and customers.
- Qualifications: Experience in fire systems maintenance and strong problem-solving skills required.
- Other info: Inclusive workplace with opportunities for career development and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Join our dynamic Property Maintenance team as a Property Support Engineer, where you will play a key role in keeping our stores and offices fire systems running smoothly, safely, and efficiently. This is a fantastic opportunity for someone who thrives on solving problems, collaborating across teams, and making a real impact every day.
You’ll provide remote technical support to quickly diagnose and resolve fire-related maintenance issues, acting as the first line of support for the Fire Technical Manager and field teams. Throughout your work, you’ll prioritise safety, efficiency, cost-conscious decision-making, and the wellbeing of colleagues, customers, and communities.
Key Responsibilities:
- Provide remote technical support to proactively diagnose and resolve fire-related maintenance issues, ensuring timely and permanent solutions.
- Act as first-line support for the Fire Technical Manager and field teams.
- Play an active role in the national fire risk assessment project, driving compliance and safety.
- Use available systems to identify trends and opportunities that improve maintenance operations.
- Collaborate with colleagues across functions to optimize resource allocation and dispatch programs, building strong relationships and managing expectations effectively.
- Develop and implement formal incident and investigation methodologies to strengthen our ways of working.
- Conduct site visits as required to support technical needs and ensure standards are met.
- Maintain a safe environment for colleagues and customers in all stores and offices.
- Ensure all assets are repaired within agreed timeframes to minimize disruption.
- Put community, customer, and colleague welfare at the heart of every decision.
- Meet all statutory and compliance requirements consistently.
- Manage workload efficiently to maximize productivity and deliver results.
- Be cost-conscious in all actions while treating others with respect and fairness.
Qualifications and Skills:
- Performance management and improvement
- Communication and stakeholder management
- Data analysis
- Problem solving
- System and IT proficiency
- Maintenance planning and processes
- Governance and compliance
- Organisational and planning skills
- Maintenance and/or engineering experience
- Customer service in a relevant fast-moving 24/7 business
- 5 years’ experience within a relevant industry provider in a related engineering role
- Fire background of installing/maintaining fire equipment and alarm systems
- Proven experience in servicing and maintaining fire detection and suppression systems
- Knowledge of fire safety standards and regulations (BS 5839, BS 5306, BS EN 54, BS 9997)
- FIA (Fire Industry Association) training or equivalent
- Strong diagnostic and problem-solving skills
- Full UK driving license
At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you’re just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, please reach out for more information. And if you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.
Support Service Engineer - Fire Systems employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Service Engineer - Fire Systems
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by researching common questions related to fire systems and maintenance. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've tackled challenges in previous roles, especially those related to fire safety and maintenance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Support Service Engineer - Fire Systems
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with fire systems and maintenance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Problem-Solving Skills: Since this role is all about diagnosing and resolving issues, share specific examples of how you've tackled challenges in the past. We love seeing your thought process and how you approach problem-solving!
Highlight Team Collaboration: This position involves working closely with various teams, so emphasise your ability to collaborate effectively. Share instances where you’ve built strong relationships or worked cross-functionally to achieve a common goal.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the details you need there!
How to prepare for a job interview at Tesco UK
✨Know Your Fire Systems
Make sure you brush up on your knowledge of fire safety standards and regulations, like BS 5839 and BS EN 54. Being able to discuss these in detail will show the hiring manager, Tony Allen, that you're not just familiar with the basics but are genuinely passionate about fire safety.
✨Showcase Problem-Solving Skills
Prepare specific examples of how you've diagnosed and resolved fire-related maintenance issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you clearly demonstrate your problem-solving abilities.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to talk about your experience in collaborating across functions. Highlight instances where you've built strong relationships and managed expectations effectively, as this will resonate well with the team-oriented culture.
✨Prioritise Safety and Efficiency
During the interview, express your commitment to maintaining a safe environment for colleagues and customers. Discuss how you balance safety with efficiency and cost-conscious decision-making, as this aligns perfectly with the values of the Property Maintenance team.
