Tesco Shift Leader - Days - Ramsgate High St Express

Availability Window: Sun 05:30 – 23:00, Mon 05:30 – 23:00, Tue 05:30 – 23:00, Wed 05:30 – 11:00, Thu 05:30 – 23:00, Fri 05:30 – 23:00, Sat 05:30 – 23:00.

Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a rewarding role.

Responsibilities:

• Work in a fast‑paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in‑store, ensuring it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Making sure the store is always clean, tidy, and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere, that’s inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes, or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.
• Being a great role model by always giving thoughtful customer service that ensures every customer’s needs are met.
• Building strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• Being a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
• Being comfortable taking the lead, and overseeing the store in the absence of your Manager.
• Being a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• Being motivating, so you can inspire your team to deliver beyond expectations.
• Being curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Qualifications:

Please note that you need to be 18 or over to apply for this role. We can only accept candidates over the age of 18 if the role requires working before 06:15 am or after 09:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. Tesco will only recruit individuals who have passed the school leaver's age.

Equal Opportunity: Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. Everyone's welcome. We are proud to have been accredited Disability Competent Leader and we are committed to providing a fully inclusive and accessible recruitment process.