Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers with passion, handle inquiries, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Earn from £12.45 per hour, enjoy flexible hours, and be part of a diverse team.
- Why this job: Make a real impact by delivering excellent customer service in a dynamic environment.
- Qualifications: Must be over 18; a passion for customer service and teamwork is essential.
- Other info: Flexible working options available; great opportunities for career progression.
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work:
- Sun: 18:00 – 23:00
- Mon: 12:00 – 17:00
- Wed: 12:00 – 17:30
- Fri: 18:00 – 23:00
- Sat: 18:00 – 23:00
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
Knowing your customers and serving them with passion and pride; giving great natural service. Passionate and knowledgeable about the products and services within my store. Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly. Dealing with customer complaints and feedback in a professional manner, always sending customers home happy. Accurately recording any customer details and treating this information confidentially. Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager. Recording and disposing of waste in a responsible manner, including following food waste and recycling routines. Accurately recording and processing returned items from customers. Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store. Controlling keys that may be stored at the desk correctly. Liaising with Shift Leaders, Managers and Security, communicating clearly. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Working across the store in our service, picking and replenishment areas where required. Handling products with care to maintain quality and ensure they reach customers in the best condition. Being yourself, living our values, making everyone feel welcome and always following our policies.
A passion for delivering great service, greeting customers with a smile, and serving them with pride. The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip. To take the initiative and make decisions that are right for our customers. Work well within a team and communicate openly with others. Build relationships with colleagues to create a team spirit, having fun and celebrating success. Be at work on time, well presented and ready to be a brand ambassador.
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is Serving our customers, communities and planet a little better every day. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.
We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. Please note Tesco will only recruit individuals who have passed the school leaver's age.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Tesco Colleague - Customer Service Desk - Seven Kings Express in Ilford employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Seven Kings Express in Ilford
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how you align with their mission of serving customers and communities. It’ll help you stand out as someone who truly gets what they’re about!
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for delivering great service.
✨Tip Number 3
Be ready to discuss your availability openly. Tesco values flexibility, so if you can work outside the usual hours or have specific times that suit you, let them know! It shows you’re keen and willing to adapt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Seven Kings Express in Ilford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. Share any relevant experiences where you’ve gone the extra mile to ensure someone leaves happy. We love candidates who can connect with our values!
Be Clear About Your Availability: Make sure to clearly outline your availability in your application. We appreciate flexibility, so if your schedule doesn’t match perfectly with our needs, don’t hesitate to mention it! Just be honest about when you can work.
Highlight Teamwork Skills: We’re all about collaboration at Tesco, so emphasise your ability to work well within a team. Share examples of how you’ve built relationships with colleagues or contributed to a positive team spirit in previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Tesco UK
✨Know Your Availability
Make sure you’re clear about your availability and how it aligns with the shifts Tesco is looking to fill. Be ready to discuss your flexibility during the interview, as they appreciate candidates who can adapt to their scheduling needs.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you dealt with complaints or went above and beyond for a customer. This will demonstrate your passion for serving customers, which is key for this role.
✨Understand Tesco's Values
Familiarise yourself with Tesco’s core values and mission. During the interview, express how your personal values align with theirs, especially around community service and inclusivity. This shows that you’re not just looking for a job, but a place where you can contribute positively.
✨Be Yourself and Have Fun
Tesco values authenticity and a positive attitude. Don’t be afraid to let your personality shine through in the interview. Share your enthusiasm for working in a team and creating a welcoming atmosphere for customers and colleagues alike.