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- Tasks: Help customers with their queries and ensure a fantastic shopping experience.
- Company: Join Tesco, a diverse company committed to serving communities and the planet.
- Benefits: Enjoy flexible part-time hours, competitive pay, and a supportive team environment.
- Why this job: Be part of a culture that values teamwork, personal growth, and customer satisfaction.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Shifts are between 18:00 and 23:00, including weekends.
An opportunity has arisen for multiple Customer Service Advisors at our Dundee Customer Engagement Centre. These are part-time roles working 20 hours per week (£13.31 per hour) with varying shift patterns scheduled between 18:00 and 23:00 and will include an element of weekend working.
Reporting to a Team Leader, you will play a vital role in delivering a great shopping experience for our customers. You will bring our core purpose to life by helping to serve our customers, communities, and planet a little better every day. You will live our values – No one tries harder for customers, We treat people how they want to be treated, and Every little helps makes a big difference – in everything you do.
- Delivering a warm, friendly, and helpful first impression to every customer.
- Taking ownership of customer issues, resolving them quickly and effectively.
- Keeping the customer at the heart of every decision, earning their trust and loyalty.
- Working hard to remove reasons for customers to shop elsewhere.
- Engaging with customers as individuals, understanding their needs and finding the best options to resolve their issues.
- Believing in each other and working collaboratively with your team to meet daily goals and support each other.
- Sharing your knowledge freely with others to support team growth.
- Delivering your personal objectives and actively prepare for and participate in everyday conversations with your Team Leader.
- Following all relevant policies, including Sickness Absence, Time Off, and Adherence to Schedules.
- Continually developing your skills to be the best you can be in your role.
- Building and following a relevant personal development plan.
- Being brave and identify and raising opportunities to improve processes and practices and embracing change.
- Staying curious by proactively identify what’s getting in the way and raise issues.
Key people and teams you will work within and outside of Tesco:
- Team Leaders
- Operations Managers
- Peers
- Department Team / OST
- Alternative departments
- Stores
- Appropriate resolution 3rd parties
People, budgets and other resources I am accountable for in my job:
- Gestures of goodwill
Operational skills relevant for this job:
- Customer Service Orientation
- Strong verbal and written communication skills
- Complaint resolution
- Strong problem-solving ability
- Adaptability and flexibility
- Digital proficiency
Experience relevant for this job:
- Knowledge and experience of customer service principles and practices
- Customer communication
- Team collaboration
- IT systems
We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.
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Customer Service Advisor employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our core values and customer service principles. During any interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Prepare to discuss specific examples of how you've resolved customer issues in the past. Highlight your problem-solving skills and adaptability, as these are crucial for a Customer Service Advisor role.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Be ready to share instances where you've worked effectively with others to achieve common goals, as this aligns with our team-oriented culture.
✨Tip Number 4
Research our Dundee Customer Engagement Centre and understand its operations. Being knowledgeable about the specific location and its role within the company can set you apart during discussions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you embody the values mentioned in the job description, such as treating people how they want to be treated.
Highlight Relevant Skills: Make sure to emphasise your strong verbal and written communication skills, problem-solving abilities, and adaptability. Provide concrete examples of how you've successfully resolved customer issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Tesco UK
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've resolved customer issues and provided a positive shopping experience, as this role heavily relies on those skills.
✨Emphasise Team Collaboration
Since the role involves working closely with team members, be prepared to discuss how you’ve successfully collaborated with others in past roles. Mention any experiences where you supported your colleagues or contributed to team goals.
✨Demonstrate Adaptability
The job requires flexibility with varying shift patterns and adapting to different customer needs. Be ready to provide examples of how you've adapted to changes in the workplace or handled unexpected situations effectively.
✨Align with Company Values
Familiarise yourself with the company's core values and be ready to discuss how you embody them. Show that you understand the importance of treating customers well and making a positive impact on the community.
