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- Tasks: Shape and manage customer journey tests to enhance personalised experiences.
- Company: Join Tesco, a leading supermarket and tech innovator with a supportive culture.
- Benefits: Flexible working options, competitive salary, and a commitment to inclusivity.
- Why this job: Make a real impact on customer experiences while developing your career.
- Qualifications: Strong CRM expertise, data-driven mindset, and excellent communication skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.
Responsibilities
- Shape and manage the test pipeline, identifying and prioritising opportunities across personalised capabilities and customer journeys
- Design and deliver end-to-end tests, collaborating with cross-functional teams to optimise personalised experiences
- Use data and insights to refine propositions, improve segment-specific journeys, and achieve commercial objectives
- Track performance against KPIs (e.g., CLTV uplift, conversion, incremental sales) and embed successful tests BAU
- Partner with Finance on business cases and maintain alignment with Customer Growth Engine objectives
- Communicate priorities, resolve blockers, and ensure robust measurement and attribution across all tests
Qualifications
- Strong CRM and CLTV expertise with solid commercial acumen
- Data-driven decision-making and strategic problem-solving
- Customer journey design aligned to business priorities
- Proven ability to lead cross-functional initiatives and manage stakeholders
- Excellent communication and storytelling skills
Customer Journey Manager - Test Owner -12 Month Fixed Term Contract employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - Test Owner -12 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tesco on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Tesco's values and how they align with your own. Be ready to share examples of how you've tackled challenges in customer journey management – storytelling is key!
✨Tip Number 3
Show off your data skills! Be prepared to discuss how you've used data to drive decisions in past roles. Bring along some examples of how your insights led to improved customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Tesco team and ready to make a difference.
We think you need these skills to ace Customer Journey Manager - Test Owner -12 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Journey Manager role. Highlight your CRM expertise and any relevant projects you've worked on that showcase your ability to manage customer journeys.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission at Tesco. Share specific examples of how you've used data-driven decision-making in past roles to improve customer experiences.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application is clear and engaging. Use storytelling techniques to illustrate your achievements and how they relate to the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Tesco UK
✨Know Your Customer Journey
Make sure you understand the customer journey inside out. Familiarise yourself with how Tesco approaches personalised experiences and be ready to discuss how you can contribute to optimising these journeys. Bring examples of past projects where you've successfully shaped customer experiences.
✨Data is Your Best Friend
Since this role involves a lot of data-driven decision-making, brush up on your data analysis skills. Be prepared to talk about how you've used data to refine propositions or improve customer journeys in previous roles. Having specific metrics or KPIs to share will really impress.
✨Collaboration is Key
This position requires working with cross-functional teams, so highlight your teamwork skills. Think of examples where you've led initiatives or resolved conflicts between different departments. Show that you can communicate effectively and keep everyone aligned towards common goals.
✨Be Ready to Tell a Story
Excellent communication and storytelling skills are crucial for this role. Prepare a few anecdotes that showcase your experience in customer journey design and how it aligns with business priorities. Make your stories engaging and relevant to the role at Tesco.
