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- Tasks: Lead exciting reward campaigns that boost sales and enhance customer experiences.
- Company: Join a dynamic team focused on customer growth and innovative strategies.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Make a real impact by driving customer engagement through data-driven rewards.
- Qualifications: Experience in campaign management and strong collaboration skills are essential.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Leads the design, setup, and delivery of Reward campaigns within the Customer Journey team, driving initiatives that boost sales performance and customer growth.
Manages budgets and forecasting for reward mechanics to ensure financial targets are achieved and resources are allocated effectively.
Collaborates with stakeholders across product, audience, finance, and operations to align reward strategies with customer needs and commercial objectives.
Partners with analytics teams, including EA, to leverage data and segmentation for creating targeted, personalized journeys that build loyalty and deliver impactful campaigns.
Own the reward strategy, ensuring it’s customer-led, commercially effective, and aligned with business OKRs.
Lead end-to-end campaign delivery, working cross-functionally to execute on time and to target.
Drive customer engagement and growth through integrated, data-driven reward propositions.
Manage budgets and forecasts, partnering with Finance to meet financial objectives.
Identify opportunities and risks, addressing gaps and accelerating learning through Test.
Customer Journey Manager- Rewards employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager- Rewards
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in customer journey roles. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in managing budgets and driving campaigns. Be ready to share specific examples of how you've boosted sales performance in previous roles.
✨Tip Number 3
Be data-savvy! Since the role involves leveraging analytics, brush up on your data interpretation skills. Be prepared to discuss how you've used data to create targeted campaigns that resonate with customers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and makes it easier for us to track your application.
We think you need these skills to ace Customer Journey Manager- Rewards
Some tips for your application 🫡
Show Your Passion for Customer Journeys: When writing your application, let us see your enthusiasm for creating amazing customer experiences. Share examples of how you've designed or improved customer journeys in the past, especially if they relate to rewards or loyalty.
Be Data-Driven: We love numbers! Highlight any experience you have with data analysis and how it has influenced your decision-making. Mention specific tools or methods you've used to segment audiences or measure campaign success.
Collaboration is Key: Since this role involves working with various teams, make sure to showcase your collaborative spirit. Talk about times when you've partnered with different departments to achieve a common goal, especially in relation to reward strategies.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Journey Manager role. We want to see how you can contribute to our mission at StudySmarter!
How to prepare for a job interview at Tesco UK
✨Know Your Rewards Inside Out
Make sure you understand the ins and outs of reward campaigns. Familiarise yourself with different reward mechanics and how they can drive customer engagement. Be ready to discuss how you would design and deliver effective campaigns that align with both customer needs and business objectives.
✨Showcase Your Data Savvy
Since this role involves leveraging data for targeted campaigns, be prepared to talk about your experience with analytics. Bring examples of how you've used data to inform decisions or improve campaign performance. Highlight any tools or methodologies you’re familiar with that can help in creating personalised customer journeys.
✨Collaboration is Key
This position requires working closely with various stakeholders. Think of examples where you've successfully collaborated across teams, especially with finance and product teams. Emphasise your communication skills and how you ensure everyone is aligned towards common goals.
✨Budgeting Brilliance
As managing budgets is a crucial part of this role, be ready to discuss your experience with budget management and forecasting. Share specific instances where you’ve effectively allocated resources to meet financial targets, and how you’ve identified opportunities or risks in past projects.
