Tesco Shift Leader - Nights - Cardiff Extra

Availability Window: Sun 22:00-07:45, Tue 22:00-07:00, Wed 22:00-07:00, Thu 22:00-07:00, Fri 22:00-07:00, Sat 22:00-07:00.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.
• Coordinate the store team to deliver an easy, fuss-free shopping experience for customers.
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety.
• Be the go-to person for colleagues in the absence of a manager for day-to-day queries.
• Make sure the store is always clean, tidy, and well-presented.
• Support managers to coordinate seasonal, community and charity events.
• Contribute to a great team atmosphere, that is inclusive of everyone.
• Provide great customer service, by listening to our customers and putting them first in everything you do.
• Keep the team well-informed and up to speed on any communications, changes, or updates.
• Stay knowledgeable about store performance, and look for ways to improve and simplify operations.
• Coordinate store improvements, and remove any obstacles that might be getting in the way of great service.
• Follow health and safety routines and procedures, and ensure colleagues do the same.
• Recognise and celebrate colleagues within the team who are providing great service.

To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met. To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work. To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date. To be comfortable taking the lead, and overseeing the store in the absence of your Manager. To be a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues. To be motivating, so you can inspire your team to deliver beyond expectations. To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day.' Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.