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For Companies At a Glance
- Tasks: Lead a dynamic café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco Café, a friendly and inclusive workplace with a family feel.
- Benefits: Enjoy flexible working options, tailored training, and opportunities for career progression.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Be part of a diverse team that celebrates individuality and supports each other.
About the role
We\’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you\’ll help keep everyday operations running smoothly.
You\’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we\’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you\’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role\’s key responsibilities and measures:
Making sure everything runs smoothly by maintaining operational and safety standards.
Ensuring all food safety and hygiene regulations are met and followed.
Leading by example by providing an excellent experience for customers.
Opening and closing the café and overseeing full operations in the Manager\’s absence.
Recognising and celebrating team members for providing excellent service.
Learning our menu inside out and helping our team to do the same.
Boosting sales by making sure everyone\’s in the right place at the right time.
Delivering Health & Safety and Food Safety training for team members.
Supporting the Café Manager with colleague coaching and development.
Seeking ways to constantly help improve our service for customers.
Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need
You will need:
A background in hospitality, with Team/Shift Leader experience.
A passion for providing excellent customer service.
Health & Safety and Food Safety knowledge.
Personal
Effective communication skills.
Ability to multitask and adapt to changing priorities.
Confidence using your initiative to improve ways of working.
Whats in it for you?
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren\’t limited to
Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
Request flexible working from day one
Retirement savings plan
Life Assurance
Access to free wellbeing services with a range of resources to support your mind, body, and life
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
Uniform provided and policies to support you for all of life\’s moments, big and small
Holiday starting at 28 days (Including Bank Holidays)
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About Us
With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel – truly a Place to Get On.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Cafe Team Leader employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the daily operations. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Show your personality! When you meet the team or manager, let your authentic self shine through. They’re looking for someone who fits into their friendly environment, so don’t be afraid to be yourself.
✨Tip Number 3
Prepare some examples of how you've led a team or provided excellent customer service in the past. This will help you demonstrate your experience and skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and benefits we offer at Tesco Café.
We think you need these skills to ace Cafe Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Highlight Your Leadership Skills: As a Team Leader, you'll be guiding others, so make sure to showcase any leadership experience you have. Talk about times when you've coached or developed team members, and how you’ve led by example in a fast-paced environment.
Be Authentic and Inclusive: We value authenticity and inclusivity, so don’t hesitate to express your true self in your application. Mention any experiences that demonstrate your commitment to creating a welcoming environment for everyone.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Tesco UK
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your genuine interest in the role and helps you answer questions about customer service scenarios effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or handled difficult situations in the past. Highlight your ability to motivate others and maintain high standards, as this is crucial for a Team Leader position.
✨Emphasise Customer Service Passion
Be ready to discuss what excellent customer service means to you. Share specific instances where you went above and beyond for customers, as this aligns perfectly with the café's values.
✨Ask About Team Development
Demonstrate your commitment to team growth by asking about training and development opportunities during the interview. This shows that you’re not just focused on your own success but also on helping others thrive.