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- Tasks: Lead a friendly team and ensure excellent customer service in a welcoming café environment.
- Company: Join Tesco Cafés, a place where teamwork and customer satisfaction are at the heart of everything.
- Benefits: Flexible working options, career development opportunities, and a supportive team culture.
- Why this job: Make a real impact on customers' experiences while developing your leadership skills.
- Qualifications: Experience in hospitality and strong people management skills are essential.
- Other info: Embrace diversity and inclusivity in a dynamic café setting with endless opportunities for growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.
As a Café Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a cafe that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.
At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.
Please note that you need to be 18 or over to apply for this role.
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
- Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
- Holding full profit and loss accountability for the café.
- Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a café menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
Personal
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel – truly a place to get on.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Cafe Manager employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Get to know the café culture! Before your interview, pop into the café and observe how the team interacts with customers. This will give you insights into their service style and help you tailor your approach during the interview.
✨Tip Number 2
Show off your people skills! During the interview, share specific examples of how you've successfully managed teams in the past. Highlight your ability to inspire and develop others, as this is key for a Café Manager role.
✨Tip Number 3
Be ready to discuss improvements! Think about ways you could enhance the café's operations or customer experience. Presenting fresh ideas shows you're proactive and committed to making the café even better.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the café’s goals and challenges. This not only shows your interest but also helps you understand if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in your previous roles. We want to see that you truly care about making every day better for both your team and our customers.
Highlight Your People Management Skills: As a Café Manager, you'll be leading a team, so make sure to showcase your people management skills in your application. Talk about your experience in training and developing team members, and how you've inspired others to hit their targets. We’re looking for someone who can adapt their leadership style to different situations!
Be Organised and Detail-Oriented: In your written application, demonstrate your planning and organisational skills. Mention any systems or processes you've implemented in the past to improve efficiency or sales. We appreciate candidates who can keep things tidy and organised while ensuring everything runs smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll find all the information you need to complete your application. Plus, it shows us that you're keen on joining the Tesco family!
How to prepare for a job interview at Tesco UK
✨Know Your Café Inside Out
Before the interview, make sure you’re familiar with the café's menu, values, and customer service standards. This will show your passion for the role and help you answer questions about how you would enhance the customer experience.
✨Showcase Your People Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to inspire and develop others, as this is crucial for a Café Manager. Think of specific situations where you’ve coached someone or resolved a team conflict.
✨Demonstrate Your Initiative
Be ready to discuss ways you’ve identified opportunities for improvement in previous roles. Whether it’s streamlining processes or enhancing customer service, showing that you can think on your feet will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the café’s goals, team dynamics, or how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
