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- Tasks: Serve customers, maintain cleanliness, and ensure food safety in a vibrant café environment.
- Company: Join Tesco Café, a welcoming place with 329 locations and a family-like culture.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday to balance work and life.
- Why this job: Be part of a diverse team, gain valuable experience, and enjoy opportunities for career progression.
- Qualifications: Must be 18+, with a passion for customer service and knowledge of health and safety standards.
- Other info: We celebrate diversity and support flexible working arrangements to fit your lifestyle.
Customers visit our café for all sorts of reasons. Whether it\’s a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we\’re here to provide great service, no matter the order. That\’s where you, as a member of our Front of House team, come in.
With your dedication to excellent service and your keen understanding of health and safety standards, you\’ll help make every day a little better. Whether you\’re dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.
And here\’s the best part: while you work as the friendly face out front, we\’ll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.
Please note that you need to be 18 or over to apply for this role.
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
- Serving customers quickly, efficiently and with care.
- Resolving customer complaints and relaying information to the Café Manager.
- Maintaining food freshness by following first in, first out (FIFO) stock rotation.
- Adhering to food safety and hygiene regulations while keeping daily records.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Clearing and sanitising tables so our café stays clean.
- Making sure we maintain our standards and all food products are available.
- Staying up-to-date with business communications and exciting new initiatives.
- Knowing our café’s menu inside out and making sure food is served the way it’s intended.
- Preparing hot and cold drinks for customers.
- A commitment to excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
Personal
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel – truly a place to get on.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Cafe Front Of House Team Member employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Front Of House Team Member
✨Tip Number 1
Familiarise yourself with the café's menu and any special initiatives they have. Being knowledgeable about what you’re serving will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from previous experiences. Think of times when you went above and beyond for a customer, as this will highlight your dedication to excellent service.
✨Tip Number 3
Showcase your ability to work under pressure by discussing how you handle busy periods. Mention any strategies you use to stay organised and efficient, which is crucial in a fast-paced café environment.
✨Tip Number 4
Express your enthusiasm for teamwork and collaboration. Share examples of how you’ve successfully worked in a team before, as this role requires a strong team spirit to maintain a welcoming atmosphere.
We think you need these skills to ace Cafe Front Of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, health and safety knowledge, and ability to multitask.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the Front of House role. Emphasise your commitment to excellent customer service and any previous roles in hospitality or food service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for working in a café environment. Mention specific examples of how you've provided great service in the past and how you can contribute to the team at Tesco Café.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Tesco UK
✨Show Your Customer Service Skills
As a Front of House team member, your ability to provide excellent customer service is crucial. Be prepared to share examples from your past experiences where you went above and beyond for a customer, demonstrating your dedication to making their experience enjoyable.
✨Know the Menu Inside Out
Familiarise yourself with the café's menu and any special initiatives they may have. During the interview, you might be asked about specific items or how you would recommend them to customers, so showing that you’ve done your homework will impress the interviewer.
✨Demonstrate Teamwork and Communication
This role requires working closely with others, so highlight your teamwork skills. Share instances where you successfully collaborated with colleagues to achieve a common goal, and emphasise your communication style to show you can work well in a busy environment.
✨Emphasise Health and Safety Knowledge
Understanding health and safety standards is key in this role. Be ready to discuss your knowledge of food safety regulations and how you ensure compliance in a café setting. This shows that you take the responsibilities seriously and are committed to maintaining a safe environment.