At a Glance
- Tasks: Serve customers with passion, handle products carefully, and support store operations.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Earn from £13.28 per hour, enjoy flexible hours, and be part of a diverse team.
- Other info: Flexible working options available; we celebrate diversity and inclusion.
- Why this job: Gain valuable experience, meet great people, and contribute to a welcoming shopping environment.
- Qualifications: Must be over 18; a passion for customer service and teamwork is essential.
The predicted salary is between 25020 - 30580 £ per year.
- Availability Window
- Sun 10:45:00 - 17:15:00, Wed 09:00:00 - 21:00:00, Sat 09:00:00 - 21:00:00
Our Tesco Colleague rate of pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location.
It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we would like you to be available to work: the availability windows.
We will schedule your contracted hours within these times, and you’ll have 3 weeks' notice of exactly when your shifts will be.
We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we would still love to hear from you.
Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety.
It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Passionate and knowledgeable about the products and services within my store.
- Working across the store in our service, picking and replenishment areas where required.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- At times, you may be required to accept deliveries into the store
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move.
Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers.
It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.
In short, we are a place where Everyone's Welcome.
We know life looks a little different for each of us.
That's why at Tesco, we always welcome chats about flexible working.
Some people are at the start of their careers, some want the freedom to do the things they love.
Others are going through life-changing moments like becoming a career, nearing retirement, adapting to parenthood, or something else.
So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
For further information on the accessibility support we can offer, please click here.
Please note
Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.
We will only be able to offer individual feedback to those candidates who attend an interview.
- For more information about us please visit www. tescoplc. com
- #J-18808-Ljbffr
Tesco Colleague - Bolton Horwich Extra - Customer Service Desk employer: Tesco UK
Tesco UK is an excellent employer, offering a supportive work culture that prioritises customer care and teamwork. With flexible shifts and opportunities for personal growth, employees can enjoy a rewarding career while making a positive impact in their local communities across Exeter. The company values its staff, providing training and development to ensure everyone can thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Bolton Horwich Extra - Customer Service Desk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tesco UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tesco UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tesco Colleague - Bolton Horwich Extra - Customer Service Desk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tesco UK:Your cover letter is your chance to shine! Tell us why you want to work at Tesco UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tesco UK!
How to prepare for a job interview at Tesco UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
