Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and maintain our AWS Connect IVR solution while collaborating with a dynamic team.
- Company: Join Tesco Mobile, the UK's leading virtual network operator with a focus on customer happiness.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a team that values innovation and makes a real impact in the mobile industry.
- Qualifications: Experience with AWS Connect and a passion for improving tech solutions.
- Other info: Diverse work environment with a commitment to inclusivity and accessibility.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We’re the UK’s biggest ‘virtual network operator’ (we’re powered by O2’s network) and for over a decade we’ve won all the top awards for customer happiness. We have a track record of doing things differently and shaking up the mobile industry. We’re fiercely proud of being ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued and has the opportunity to get stuck in and make a difference.
We’re an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It’s more than just a ‘methodology’ to us – it’s our way for everyone to give their best.
Role
As an AWS IVR Engineer within the Run and Operate chapter, you will help the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service.
Responsibilities
- Be a great teammate – live the Tesco Mobile values.
- Act as the AWS Connect technical lead within the squad to support them with the migration.
- Be critical of the current solution and suggest improvements.
- Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support.
- Share knowledge with other members of the chapter.
What we’re looking for / Qualifications
- Significant commercial experience using AWS Connect.
- Significant experience with AWS.
- Experience producing quality user documentation.
- Nice to have: Experience working with Service Cloud Voice integration.
- Experience writing and maintaining deployments using code (Terraform preferred).
- Commercial experience with Azure.
Notes
#LI-AF2
#LI-Hybrid
Beware of Recruitment Fraud We never ask for money during our hiring process. Any request for payment made in the name of Tesco is not legitimate. Please report suspicious activity to candidatecare@tesco.com
Our 50-50 joint venture between Tesco and VMO2 was established in 2003. We’re the largest mobile virtual network operator in the UK with more than 5 million customers. We’re committed to an inclusive culture and to providing a fully inclusive and accessible recruitment process. For accessibility information, please click here.
We offer a range of diverse full-time & part-time patterns across our business areas and work in a blended pattern – combining office and remote working. If applying internally, please speak to the Hiring Manager about how this can work for you. Everyone is welcome at Tesco.
#J-18808-Ljbffr
AWS IVR Engineer - Tesco Mobile employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS IVR Engineer - Tesco Mobile
✨Tip Number 1
Network like a pro! Reach out to current employees at Tesco Mobile on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your AWS Connect knowledge. Be ready to discuss how you can improve their current IVR solution. Show them you’re not just a techie, but someone who can think critically and bring fresh ideas to the table.
✨Tip Number 3
Practice your soft skills! Tesco Mobile values teamwork and collaboration, so be prepared to demonstrate how you work well with others. Share examples of past experiences where you’ve made a difference in a team setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tesco Mobile family.
We think you need these skills to ace AWS IVR Engineer - Tesco Mobile
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your AWS Connect experience and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Tesco Mobile's values. Let us know what makes you a great fit for our diverse team.
Showcase Your Team Spirit: Since we value teamwork, share examples of how you've collaborated with others in past roles. Whether it's working with DevSecOps or sharing knowledge, we want to see that you can be a great teammate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco UK
✨Know Your AWS Inside Out
Make sure you brush up on your AWS Connect knowledge before the interview. Be prepared to discuss your previous experiences with AWS, especially any projects where you've implemented or managed IVR solutions. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Team Spirit
Tesco Mobile values teamwork, so be ready to share examples of how you've collaborated with others in past roles. Highlight situations where you’ve acted as a technical lead or contributed to a team’s success. This will demonstrate that you embody their values and can thrive in their Agile environment.
✨Be Critical and Suggest Improvements
During the interview, don’t hesitate to critique existing solutions and suggest improvements based on your experience. This shows that you’re proactive and willing to contribute to the evolution of their AWS Connect IVR solution, which is exactly what they’re looking for.
✨Prepare Questions About Culture and Diversity
Since Tesco Mobile prides itself on an inclusive culture, prepare thoughtful questions about their diversity initiatives and how they support team members from different backgrounds. This not only shows your interest in their values but also helps you gauge if the company is the right fit for you.
