Technical Programme Manager - Online in Welwyn Garden City

The Online Technology team have led the way in delivering outcomes that are driving the transformation of the Tesco Technology platform. We have significantly grown the number of customers who rely on us to deliver their shopping to their home or convenient location. We saw substantial increases in volumes and customers through the pandemic which tested and proved the scalability of the platform. These increases saw use regularly exceed over 1.3m orders a week through the retail platform. Since then we have scaled and changed the landscape of what we sell online by launching multiple propositions such as Whoosh, Marketplace and recently F&F. Over the next few years we will be significantly growing Whoosh, continuously pushing the Marketplace proposition and scaling our Clothing mission to become the one stop shop.

About the role: This is an opportunity to work in the Online team focusing on the non food side of our business initiatives. With plans to move towards a curated experience for clothing and plans to launch more brands of home and clothing, this is a great opportunity to deliver some truly transformational customer technology. We expect clothing to make up a third of the sales on MP in the coming years and with our newly launched F&F experience this launch comes at a great time. Sitting in the Online team does not mean you are bound by the restrictions of Clothing or Marketplace. We often interface with the multiple business units and missions a customer comes to the website and app to fulfil, you will be part of the Online integrated programme, product and engineering space.

Role – Technical Programme Manager

Technical Programme Managers (TPMs) deliver complex, cross‑functional technology programmes that support colleagues and help serve our customers better. They work collaboratively, influence Product, Engineering and business colleagues and lead the programme to deliver value quickly and often.

Key Responsibilities:

• Deliver programmes with business and/or technical risks.
• Optimise or use a standard programme delivery methodology for delivering programme goals (e.g. agile, waterfall, iterative).
• Bring together, coordinate and energise virtual technology teams to deliver programme goals.
• Create and track a plan to deliver the programme goals, including the technical implementation plan.
• Understand trade‑offs and resulting impacts; make impacts visible to Product, Infrastructure or Engineering for the right decision to be made.
• Managing dependencies, delivery timelines and implementation plans, using knowledge of technical architecture.
• Appreciating and responding to delivery challenges, using knowledge of engineering best practices and/or infrastructure implementations.
• Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery.
• Effectively manage major incidents, ensuring stakeholders are updated with the right information to drive the correct decisions.
• Build positive relationships with suppliers and external stakeholders to deliver software or professional services.
• Coach peers and other roles, teaching where required, on methodologies and programme management tools.

This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

Required Experience & Skills:

• A proven accomplished record of delivering technology and/or infrastructure; having done so across multiple teams in multiple geographies.
• Experience of building credible relationships and influencing management and leadership teams.
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority.
• Flexibility, ability to plan and organise, responsiveness, creativity, self‑starter.
• Demonstrate resilience during change and continue delivery.

Benefits:

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

About Us:

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. We’re a big business and we can offer a range of diverse full‑time and part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you. Everyone is welcome at Tesco.