Product Manager - Incident Management in Welwyn Garden City

Are you passionate about improving the way engineering teams respond to and resolve incidents? Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? We’re looking for a talented Product Manager to join our team and help shape the future of incident management. In this role, you’ll work to transform the tools and workflows developers use during high‑pressure moments. From early discovery through to strategy, delivery and large‑scale rollout, you’ll own the end‑to‑end product lifecycle. Your work will directly impact developer experience, system reliability and operational efficiency across the organisation.

We know life looks a little different for each of us. That’s why at Tesco we always welcome talks about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood or something else. So talk to us throughout your application about how we can support.

• Understand key user personas, customers and stakeholders and their pain points.
• Prioritise features and improvements that reduce friction and restore services faster.
• Produce and drive a strategy and roadmap that provides valuable incremental wins.
• Proactively align internally with central teams, such as Observability and Architects.
• Form a strategy for how improvements can be scaled to the significant number of technology teams we support.
• Lead performance and adoption of the product and work towards achieving the outcomes and key results (OKRs).

• Product Management Expertise: Proven experience owning product strategy, discovery, delivery and rollout – ideally in technical or developer‑facing domains.
• Customer‑Centric Mindset: Ability to deeply understand user needs, especially those of developers and SREs, and translate them into impactful solutions.
• Strategic Thinking: Comfortable navigating ambiguity, setting direction, and aligning stakeholders around a clear product vision.
• Execution Excellence: Skilled in managing backlogs, writing clear requirements and collaborating with engineering and design to ship high‑quality products.
• Data‑Informed Decision Making: Experience using qualitative and quantitative insights to assess value, measure impact and iterate effectively.
• Strong Communication: Able to engage and influence across levels – from engineers to senior leadership – with clarity and empathy.
• Technical Fluency: Familiarity with incident‑management concepts, developer tooling or infrastructure domains is a strong plus.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, and free access to a range of experts to support your mental wellbeing.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. This means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. We not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued and provide the same opportunities to all colleagues. We’re proud to have been accreditated Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and can offer a range of diverse full‑time and part‑time working patterns across our many business areas. We can find something that works for you. We work in a blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – everyone is welcome at Tesco.