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- Tasks: Lead and deliver exciting projects in customer fulfilment, driving technical transformation.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working, an annual bonus, 25+ days holiday, and private medical insurance.
- Why this job: Be part of a dynamic team that values innovation and inclusivity while making a real impact.
- Qualifications: Self-starter with project management experience and excellent communication skills.
- Other info: Embrace a blended work pattern with opportunities for personal growth and development.
The predicted salary is between 43200 - 72000 £ per year.
The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers.
Role purpose: To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained. The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.
You will be responsible for:
- Driving, leading and delivering the Projects and Programs within your remit.
- Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco.
- Developing and delivering stakeholder engagement strategies and plans. Identifying, managing, and communicating effectively with a diverse group of stakeholders.
- Creating a persuasive storyline/case for change to support your program, producing communication and engagement materials and owning communications to stakeholders.
- Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.
- Being the ‘go to’ person for expertise on how to deliver and manage Programs.
You will need:
- Self-starter with the ability to work autonomously.
- Experience of defining and delivering Programs/Projects within a large organisation.
- Experience of shaping programs with ambiguous scope and uncertain delivery approach.
- Excellent communication skills (verbal, written and listening).
- Good MS Office skills.
Desirable Characteristics/Skills/Qualifications:
- Ability to work with pace and ambiguity.
- Skills and passion for people and coaching.
- Background in the retail sector.
- Project/Programme qualification e.g. APM/MSP.
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Annual bonus scheme of up to 20% of base salary. Holiday starting at 25 days plus a personal day (plus Bank holidays). Private medical insurance. 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave. Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.
Technical Programme Manager - Customer Fulfilment employer: Tesco Technology
Contact Detail:
Tesco Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Programme Manager - Customer Fulfilment
✨Tip Number 1
Familiarise yourself with the latest trends in customer fulfilment and technical programme management. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the retail and technology sectors, especially those who work in programme management. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects with ambiguous scopes. Highlight your problem-solving skills and ability to adapt to changing circumstances, as these are crucial for the role.
✨Tip Number 4
Showcase your communication skills by practising how to present complex ideas clearly and persuasively. Being able to convey your thoughts effectively will be key when engaging with stakeholders and leading meetings.
We think you need these skills to ace Technical Programme Manager - Customer Fulfilment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and technical transformation. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the Customer Fulfilment domain and how your skills align with the responsibilities outlined in the job description. Be specific about your experience with stakeholder management and program communications.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with diverse stakeholders in previous projects. Highlight any experience in creating persuasive materials or leading meetings.
Demonstrate Problem-Solving Abilities: Include examples of how you've successfully navigated ambiguity and defined project scopes in past roles. This will show your potential employer that you can handle the challenges of the Technical Programme Manager position.
How to prepare for a job interview at Tesco Technology
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the role of a Technical Programme Manager in Customer Fulfilment. Familiarise yourself with the key responsibilities such as driving projects from ideation to launch and managing stakeholder engagement.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to demonstrate your ability to convey ideas clearly and confidently. Practice articulating your thoughts on how you would manage stakeholder communications and create persuasive case materials.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and experience in managing ambiguous projects. Think of examples from your past work where you successfully navigated challenges and delivered results.
✨Highlight Your People Management Experience
Since the role involves working closely with diverse teams, be ready to discuss your experience in building relationships and influencing without authority. Share specific instances where you have coached or supported team members to achieve project goals.
