At a Glance
- Tasks: Lead a café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco Café, a welcoming and inclusive workplace.
- Benefits: Flexible hours, tailored training, and opportunities for career progression.
- Other info: Be part of a diverse team where everyone can be their authentic selves.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
We're looking for a Team Leader to join one of our cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly. You’ll get to flex and build on your skills and experience with a wide range of responsibilities, from supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
Responsibilities
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
Qualifications
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
Personal attributes
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using initiative to improve ways of working.
Benefits
- Flexible working options.
- Development and training tailored to you.
- Opportunities to progress within the company.
- Inclusive workplace where you can be your best and most authentic self.
Please note that you need to be 18 or over to apply for this role. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and can be themselves. We strive to create a workforce that reflects our customers worldwide. We’re proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Cafe Team Leader in Wrexham employer: Tesco Retail
At Tesco Café, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture where every team member is valued. With flexible working options and tailored development opportunities, you can grow your career while enjoying a supportive environment that celebrates diversity and encourages personal authenticity. Join us in a fast-paced café setting where your passion for customer service and leadership will shine, making a meaningful impact on both our customers and your colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Team Leader in Wrexham
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in for a coffee and observe how the team interacts with customers. This will help you understand their culture and give you some great talking points during your chat.
✨Tip Number 2
Show off your customer service skills! Think of specific examples where you've gone above and beyond for customers. We want to hear about those moments that made a difference, so be ready to share!
✨Tip Number 3
Brush up on your food safety knowledge! Familiarise yourself with the latest regulations and best practices. This shows you're proactive and serious about maintaining high standards in the café.
✨Tip Number 4
Don’t forget to highlight your leadership experience! Whether it’s coaching a team or managing shifts, we want to know how you’ve inspired others. Be confident and let us see your potential to lead!
We think you need these skills to ace Cafe Team Leader in Wrexham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about providing an excellent experience for our café customers.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how your background aligns with the responsibilities of the Team Leader position.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Show us who you are and how you can contribute to our inclusive café environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Tesco Retail
✨Know the Menu Inside Out
Make sure you’re familiar with the café's menu before the interview. This shows your enthusiasm for the role and helps you answer questions about customer service scenarios effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Highlight your ability to coach and develop others, as well as how you’ve maintained operational standards in previous roles.
✨Demonstrate Your Customer Service Passion
Be ready to discuss what excellent customer service means to you. Share specific instances where you went above and beyond to ensure a great experience for customers.
✨Emphasise Adaptability and Initiative
Think of examples where you successfully adapted to changing priorities or took the initiative to improve processes. This will show that you can thrive in a fast-paced environment.
