Availability Window
Mon 13:00:00 23:00:00
Tue 13:00:00 22:00:00
Thu 14:00:00 23:00:00
Sat 08:00:00 19:00:00
About this role
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but we also provide opportunities for a minimum of 12 hours.
As the face of Tesco out on the road, you will deliver to customers’ homes every day. This role is about more than just driving – it is about helping others and delivering great service with a smile.
Throughout most of the day you will feel like your own boss, delivering to your customers, while a team of managers and colleagues at base supports you when needed.
Responsibilities
- I ensure the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
- Acting quickly to respond to the changing needs of our customers and embracing change within my store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
Requirements
- A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Our Inclusive Workplace
We are an inclusive employer and welcome everyone regardless of background. We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Please note
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles.
