At a Glance
- Tasks: Lead a dynamic team, ensuring excellent customer service and smooth store operations.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Competitive pay starting at £15.59 per hour, with flexible hours and guaranteed minimum shifts.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth and community involvement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Must be 18 or over; previous retail experience is a plus but not essential.
The predicted salary is between 32400 - 35000 € per year.
Availability Window Days From time To time
- Tue 06:15:00 15:15:00
- Wed 06:15:00 15:15:00
- Sat 15:15:00 23:15:00
Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Responsibilities
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Please note that you need to be 18 or over to apply for this role.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day.' Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Tesco Shift Leader - Days - Neath Cimla Rd Express employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. As a Shift Leader in Neath Cimla Rd Express, you'll enjoy competitive pay starting at £15.59 per hour, flexible working hours, and opportunities for personal growth while making a meaningful impact on customer experiences and community engagement. Join us to be part of a dynamic team that celebrates diversity and fosters a positive atmosphere where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - Neath Cimla Rd Express
✨Tip Number 1
Get to know the store! Before your interview, pop into Tesco and familiarise yourself with the layout and products. This shows you're genuinely interested and helps you chat confidently about how you can improve customer experience.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or solved a problem. Be ready to share these stories during your interview to show how you can motivate and support your colleagues.
✨Tip Number 3
Be flexible! If your availability doesn't match exactly with what's advertised, don't sweat it. Let them know when you can work and be open to discussing how you can fit into their schedule.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets seen. Plus, you'll find all the latest roles and updates there, making it easier for us to connect with you.
We think you need these skills to ace Tesco Shift Leader - Days - Neath Cimla Rd Express
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to know when you can work, so if your schedule is a bit different from what we’ve listed, don’t hesitate to mention it!
Emphasise Customer Service Skills:Since customers are at the heart of everything we do, share examples of how you've provided great service in the past. We love to see candidates who understand the importance of putting customers first.
Be Yourself:Let your personality shine through in your application! We’re looking for genuine people who can lead and inspire a team, so don’t be afraid to show us who you are.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if your schedule is close to what they need, don’t hesitate to mention it. This shows you're willing to work with them and can adapt to their needs.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Since customers are at the heart of Tesco's operations, demonstrating your ability to listen and respond to customer needs will set you apart from other candidates.
✨Demonstrate Leadership Qualities
As a Shift Leader, you'll be expected to guide and support your team. Think of instances where you've taken the lead or motivated others. Share these stories to highlight your leadership skills and how you can inspire your colleagues.
✨Be Ready to Discuss Improvements
Tesco is always looking for ways to improve service. Come prepared with ideas on how you could enhance the shopping experience or streamline store operations. This shows initiative and a proactive mindset, which are key traits for a Shift Leader.
