At a Glance
- Tasks: Provide friendly service and assist customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Earn £13.70 per hour, with flexible hours and opportunities for growth.
- Other info: Enjoy a fun, team-focused environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping customers find the right mobile solutions.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 13 - 14 £ per hour.
Availability Window:
- Days: Fri 10:00 - 19:00
- Days: Sat 10:00 - 19:00
Contract Hours:
Guaranteed minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts.
Compensation:
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments.
Responsibilities:
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- Delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- Building rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- Initiating the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- Maintaining a positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
About Tesco:
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
Equality & Diversity:
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s welcome. We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Tesco Colleague - Phone Shops - Burgess Hill Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Phone Shop Colleague in our Burgess Hill Superstore, you'll enjoy flexible working hours, competitive pay starting at £13.70 per hour, and the opportunity to build meaningful relationships with customers while working in a fun, team-oriented environment. We are committed to your development and well-being, ensuring you feel valued and empowered every day.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Burgess Hill Superstore
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork, as these are key for the Phone Shop role.
✨Tip Number 3
Be yourself! Tesco values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your experiences and how you’ve built rapport with customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Tesco Colleague - Phone Shops - Burgess Hill Superstore
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how friendly and approachable you can be, just like you would with customers in the store.
Tailor Your Application:Make sure to tailor your application to the role of a Tesco Colleague. Highlight any experience you have in customer service or tech support, and explain how you can contribute to creating a great shopping experience for our customers.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values right there.
How to prepare for a job interview at Tesco Retail
✨Know Your Stuff
Familiarise yourself with Tesco's products and services, especially those related to mobile phones. Being able to discuss the latest tech trends or popular mobile products will show your enthusiasm and knowledge during the interview.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building rapport and delivering great service.
✨Be Team-Oriented
Tesco values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or celebrated successes together.
✨Embrace Flexibility
Since the role requires flexibility in supporting various store functions, highlight your adaptability. Talk about situations where you successfully adjusted to changing circumstances or took on different responsibilities.
