At a Glance
- Tasks: Provide friendly service and assist customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer known for its supportive team culture.
- Benefits: Earn £13.70 per hour, with guaranteed hours and potential for extra pay.
- Other info: Enjoy a fun, team-focused environment with opportunities for growth.
- Why this job: Make a difference by helping customers find the right mobile solutions.
- Qualifications: Passion for customer service and ability to build rapport quickly.
The predicted salary is between 28500 - 30000 £ per year.
Availability Window
- Days: Thu, Fri, Sat
- From: 10:00:00
- To: 19:00:00
Pay and Hours
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
Responsibilities
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer-focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
Qualifications
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco Colleague - Phone Shops - Bournemouth Extra employer: Tesco Retail
Tesco is an excellent employer, offering a supportive and dynamic work environment in Bournemouth Extra. With competitive pay starting at £13.70 per hour and opportunities for growth, employees benefit from a culture that prioritises customer service and teamwork. The company values its colleagues by providing flexible scheduling, ensuring a work-life balance, and fostering a positive atmosphere where achievements are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Bournemouth Extra
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer in the Phone Shop. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your tech knowledge! Brush up on the latest mobile products and services. Being able to discuss these confidently will impress your interviewers and show you're passionate about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Tesco team.
We think you need these skills to ace Tesco Colleague - Phone Shops - Bournemouth Extra
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and tech. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the role of Tesco Colleague. Highlight any relevant experience you have in customer service or tech support, and show us how you can contribute to our team. Specific examples work wonders!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role – we want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Phone Shop Colleague entails. Familiarise yourself with the responsibilities like providing friendly service and helping customers with tech queries. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your ability to build rapport quickly. Think of examples from your past experiences where you’ve successfully connected with customers or resolved their issues. This will highlight your passion for delivering great service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you would handle a difficult customer or recommend a product. Practise your responses to these scenarios, focusing on making customer-focused decisions and showing your initiative. This will help you stand out as someone who can think on their feet.
✨Emphasise Teamwork and Positivity
Tesco values a team-focused approach, so be sure to share examples of how you've worked well with others in previous roles. Highlight any experiences where you celebrated success together with your team. A positive attitude can go a long way in making a great impression!
