At a Glance
- Tasks: Serve customers with a smile and deliver great shopping experiences.
- Company: Join Tesco, a leading retailer known for its diverse and inclusive culture.
- Benefits: Earn £13.28 per hour with guaranteed hours and flexible shifts.
- Other info: Engage in community events and enjoy a dynamic work environment.
- Why this job: Be part of a fun team while gaining valuable skills and career progression.
- Qualifications: Must be over 18, with a passion for customer service and teamwork.
The predicted salary is between 13.28 - 13.28 £ per hour.
Availability Window: Sun 18:00‑24:00, Mon‑Sat 16:00‑24:00. Pay starts at £13.28 per hour. Additional payments may apply. Minimum of 16 guaranteed hours per week, with opportunities for 12‑hour shifts.
Key Responsibilities:
- Serve shoppers to provide great customer service.
- Engage with great people, learn new skills and be part of a diverse team.
- Offer stability or flexibility to suit lifestyle and support career progression.
- Know customers and serve them with passion and pride, delivering great natural service.
- Be passionate and knowledgeable about the products and services within the store.
- Work across the store in service, picking and replenishment areas where required.
- Apply training to work safely, effectively and serve customers brilliantly.
- Make decisions that are right for customers, delivering routines in store that meet their needs at the right time.
- Take part in seasonal, community and charity events, creating an inclusive atmosphere.
- Understand store performance, drive service and sales, reduce waste and shrink, and deliver profit.
- Handle products with care to maintain quality and ensure they reach customers in the best condition.
- Live Tesco values, make everyone feel welcome and always follow policies.
- May be required to accept deliveries into the store.
Key Qualifications and Skills:
- A passion for delivering great service, greeting customers with a smile and serving with pride.
- Ability to build rapport with customers, ensuring they leave having experienced a great shopping trip.
- Take initiative and make decisions that are right for customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create team spirit, have fun and celebrate success.
- Be on time, well presented and ready to act as a brand ambassador.
PLEASE NOTE: YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles.
Tesco Colleague - Carnegie St Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and teamwork. With guaranteed hours and flexible shifts, our colleagues enjoy stability while having the opportunity to grow their careers through training and development. Join us at Carnegie St Superstore, where you can engage with customers, participate in community events, and be part of a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Carnegie St Superstore
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tesco Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tesco Retail and let us see your personality shine through!
We think you need these skills to ace Tesco Colleague - Carnegie St Superstore
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tesco Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about Tesco Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tesco Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tesco Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tesco Retail will surely appreciate.
