At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve performance goals.
- Company: Join Tesco, a diverse and inclusive workplace that values every individual.
- Benefits: Earn from £14.76 per hour with guaranteed hours and flexible scheduling.
- Other info: Enjoy a supportive team culture and opportunities for personal growth.
- Why this job: Embrace daily challenges and make a real impact in a fast-paced retail environment.
- Qualifications: Must be over 18 with strong leadership and communication skills.
The predicted salary is between 30700 - 40800 £ per year.
Availability Window: Mon 10:00 – 19:00; Wed 06:00 – 15:00; Thu 06:00 – 15:00; Fri 10:00 – 19:00; Sat 13:00 – 22:00.
Pay and Hours: Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week. You may work fewer hours – down to a minimum of 12 – and we would still welcome your application.
Shift Availability: The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have three weeks’ notice of when your shifts will be. We support flexibility.
About the Role: Customers are at the heart of everything we do. This role is for proactive do‑ers, offering variety and daily challenges.
- Support colleagues in delivering great customer service.
- Co‑ordinate a team to achieve area performance goals.
- Provide on‑the‑job coaching and feedback to improve service.
- Ensure the store remains safe, clean and organised.
- Role model excellent customer service, ensuring every customer’s needs are met.
- Build strong relationships with colleagues to foster team spirit.
- Communicate clearly to keep the team well informed.
- Take lead responsibility when acting in charge.
- Make efficient decisions and adapt to change.
- Balance priorities, deliver beyond expectations.
- Continuously seek ideas and opportunities to improve service.
Qualifications and Requirements:
- Over 18 years of age.
- Minimum of 12 guaranteed hours per week, ideally 16.
- Experience in a fast‑paced retail environment preferred.
- Strong communication, leadership and customer service skills.
- Flexible to work within the stated availability windows.
- Must have passed the school leavers age for your country.
EEO Statement: Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and you can be yourself at work. Everyone is welcome.
Disability Confidence: We are accredited Disability Confident Leader and provide an inclusive and accessible recruitment process.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Shift Leader - Telford Extra
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Tesco Retail, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Fulfilment Shift Leader - Telford Extra
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Tesco Retail that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Tesco Retail will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Tesco Retail and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Tesco Retail
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Tesco Retail, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Tesco Retail!
