At a Glance
- Tasks: Serve customers with a smile and support your team in a vibrant superstore.
- Company: Join Tesco, a leading retailer known for its inclusive culture.
- Benefits: Starting pay of £14.31 per hour, flexible hours, and guaranteed minimum shifts.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Meet amazing people, learn new skills, and make a difference in your community.
- Qualifications: Must be school leaver age; great customer service skills are a plus.
The predicted salary is between 29700 - 31200 £ per year.
Availability Window
- Days: Sun 10:00 - 16:30
- Wed 14:00 - 22:00
- Thu 14:00 - 22:00
- Sat 08:00 - 19:15
Pay: Starting £14.31 an hour, increasing to £15.52 inside the M25. Additional payments may apply depending on location.
We guarantee a minimum of 16 hours per week for new colleagues; you may opt for as few as 12 hours. Contracts are scheduled within the stipulated availability windows. You’ll receive 3 weeks’ notice of shift times. We support flexibility if your availability matches closely.
Key Responsibilities
- Serve shoppers and help them with a smile.
- Meet great people, learn new things and be part of a diverse team.
- Remove obstacles to excellent customer service.
- Celebrate team success creatively.
- Resolve customer and colleague queries promptly.
- Ensure team is dressed for service and reflects the brand.
- Provide constructive feedback to the Team Manager.
- Role model great customer service standards.
- Ensure colleagues have tools to perform their role.
- Develop own operational and behavioural skills.
- Forward plan to ensure the right resources are available.
- Update Duty Manager to keep them informed.
- Support seasonal, community, and charity events to create an inclusive atmosphere.
- Understand department KPIs and execute actions to achieve them.
- Communicate effectively, work well in a team, and handle tasks diligently.
- Greet customers, make decisions that benefit them, and provide product knowledge.
- Be on time, properly presented, and deliver excellent service.
Eligibility
We will only recruit individuals who have passed the school leavers age. Candidates over the age of 18 are accepted for roles requiring work before 6:15 am or after 9:45 pm or in certain areas such as warehouse, bakery, counters, etc.
Job may close earlier than advertised end date if high volumes of applicants.
Equal Opportunity Statement
We are proud to have an inclusive culture at Tesco where everyone is welcome. We are a disability confident leader and provide an inclusive recruitment process.
Team Support - Bury St Edmunds Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and teamwork. Our Bury St Edmunds Superstore provides flexible working hours, competitive pay starting at £14.31 per hour, and opportunities for personal and professional growth within a dynamic environment. Join us to be part of a team that celebrates success, prioritises customer service, and actively engages with the community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Support - Bury St Edmunds Superstore
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tesco Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tesco Retail and let us see your personality shine through!
We think you need these skills to ace Team Support - Bury St Edmunds Superstore
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tesco Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about Tesco Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tesco Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tesco Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tesco Retail will surely appreciate.
