At a Glance
- Tasks: Deliver friendly service and assist customers with mobile products and tech queries.
- Company: Join Tesco, a diverse and inclusive company that values every individual.
- Benefits: Earn £13.70 per hour, with flexible hours and guaranteed minimum shifts.
- Other info: Enjoy a fun, team-focused environment with opportunities for growth.
- Why this job: Make a real impact by helping customers find the right mobile solutions.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 13.7 - 13.7 £ per hour.
Overview
Tesco Phone Shop Colleague role with a focus on delivering friendly, natural service and helping customers with mobile products and services.
We are committed to diversity, equity and inclusion, and to an inclusive recruitment process.
We are open to flexible working and support conversations during the application process.
Availability
Responsibilities
- Provide friendly, natural service and get to know your customers.
- Provide flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Make customer-focused decisions and complete key store routines.
- Understand how your role supports great service, strong sales, waste reduction and overall store performance.
- Deliver great service with a positive, team-focused approach, greeting every customer with a smile and serving them with pride while helping them find the right mobile products and solutions.
- Build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- Take initiative to make the right decisions for customers, whether solving a tech query, recommending a product, or supporting with a contract setup.
- Collaborate with colleagues across the store, communicate openly, have fun, and celebrate success together.
- Role and Hours
- Contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of shifts.
- If your availability is close to what we’re looking for, we still encourage you to apply.
Compensation and Benefits
- Pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.
- Some locations may offer additional payments.
- Minimum of 12 hours per week guaranteed.
- Company Values and Inclusion
Tesco’s vision is to be every customer’s favourite way to shop.
Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves.
Everyone’s Welcome.
We also understand life varies for each of us, so we’re open to conversations about flexible working.
Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
For further information on the accessibility support we can offer, please click here.
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