At a Glance
- Tasks: Deliver groceries with a smile while building relationships with customers.
- Company: Join Tesco, a leading retailer known for its inclusive culture.
- Benefits: Earn from £14.18 per hour, with flexible hours and job stability.
- Other info: Embrace a dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be the face of Tesco, making a real difference in customers' lives.
- Qualifications: Must have a valid UK/EU driving licence and great customer service skills.
The predicted salary is between 30000 - 32000 £ per year.
Availability Window Days From time To time
- Sun 09:00:00 19:00:00
- Mon 09:00:00 13:00:00
- Wed 09:00:00 13:00:00
- Thu 19:30:00 23:00:00
- Fri 18:00:00 22:00:00
Pay & Hours
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Role Overview
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about helping others and delivering great service, with a smile. It's hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them. So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.
Key Responsibilities
- I ensure the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
Additional Responsibilities
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you.
- Acting quickly to respond to the changing needs of our customers and embracing change within my store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Employment Conditions
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
Our Commitment
We are committed to diversity, equity and inclusion. Everyone’s welcome and we strive to support flexible working arrangements for all employees. We aim to be a responsible and sustainable business for all stakeholders.
Customer Delivery Driver - Swansea Cadle Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers in Swansea Cadle Extra a competitive starting pay of £14.18 per hour, with opportunities for flexible working hours and guaranteed minimum hours each week. Our inclusive work culture fosters teamwork and support, ensuring that every employee feels valued while providing meaningful service to our customers. With a commitment to diversity and career growth, Tesco is the perfect place for those seeking a rewarding and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Swansea Cadle Extra
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they treat their customers. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your delivery skills! Since you'll be interacting with customers, think about how you can make their experience memorable. Role-play scenarios with a friend to get comfortable talking about changes to orders or handling customer queries.
✨Tip Number 3
Be ready to showcase your flexibility! Tesco values adaptability, so come prepared with examples of how you've handled changing situations in the past. This will demonstrate that you can thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from Tesco, making it easier for us to keep track of your journey.
We think you need these skills to ace Customer Delivery Driver - Swansea Cadle Extra
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, this role is all about connecting with customers, so show us how you’d bring that friendly vibe.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially if it involves customer service or driving. We love seeing how your background fits with what we do at Tesco!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the job. This will help us quickly see why you’d be an awesome addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability for the role. Since the job requires specific hours, be ready to discuss when you can work and how that fits with the schedule outlined in the job description.
✨Showcase Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of Tesco. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone or resolved an issue effectively.
✨Demonstrate Team Spirit
This role involves working closely with colleagues. Be prepared to talk about how you’ve collaborated with others in previous jobs. Highlight any experiences where you contributed to a positive team environment or helped improve processes.
✨Be Ready for Practical Questions
Expect questions about handling deliveries, managing time, and dealing with customer queries. Brush up on scenarios you might face on the job, like what to do if you're running late or how to handle a customer complaint.
