At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a diverse and inclusive team focused on customer satisfaction.
- Benefits: Earn £13.70 per hour with flexible hours and opportunities for career growth.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Be part of a fun team, meet new people, and make a real impact on customer experiences.
- Qualifications: No specific qualifications needed, just a passion for great service and teamwork.
The predicted salary is between 13.7 - 13.7 £ per hour.
Availability Window: Days: Thu from 08:00 to 20:00, Sat from 08:00 to 20:00.
Job Overview: Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Pay and Hours: Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
Responsibilities:
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Diversity & Inclusion: We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
Flexibility: We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
Accessibility Support: We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please refer to the accessibility information on our site.
Tesco Colleague - Phone Shops - Stratford Upon Avon Superstore in Stratford-upon-Avon employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our Stratford Upon Avon Superstore provides a supportive environment with flexible working hours, competitive pay starting at £13.70 per hour, and ample opportunities for personal and professional growth. Join us to be part of a diverse team that values inclusivity and celebrates success together, ensuring every colleague feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Stratford Upon Avon Superstore in Stratford-upon-Avon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tesco Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tesco Retail and let us see your personality shine through!
We think you need these skills to ace Tesco Colleague - Phone Shops - Stratford Upon Avon Superstore in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tesco Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about Tesco Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tesco Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tesco Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tesco Retail will surely appreciate.
